Yepme — money not refunded

I had ordered a "Yepme Track Jacket and Sunglasses" (Order Id : 2638645) from YEPME and the promised delivery date was on 16th July. The money was paid through my debit card.
But I haven't received the product yet and when I called the customer care they told me that they cannot send the product and the money will be refunded. I HAVEN'T RECEIVED MY ORDERED PRODUCT NOR MY REFUNDED MONEY till now. Its been a month now and when I call the customer care they are not picking up the phone.
Please do the needful.

Dear Customer,

We in Yepme take feedback/complaints very seriously, and we would like to assure you that we will followup on your case on priority.

You may also contact us at[protected]

Regards,
Yepme Team

Dear Customer,



Thank you for writing to yepme.com. We appreciate the opportunity to assist you.



This is with reference to your concern regarding delivery of order number - 2804336.



We would like to inform that your consignment has been already dispatched on 29/07/2013 by IndiaOnTime Express courier with AWB number - [protected]. It’s in transits and will deliver to you within 4 -6 business days.



Thank you for shopping with yepme.com.



In case of any further assistance or feedback, please feel free to contact us at[protected] or write to us at customer.[protected]@yepme.com.



Assuring you of best services always!





Warm Regards,

Customer Support Team-XXIII

Yepme.com

But still I haven't experienced any seriousness of your customer support . I've not received my refund till date. Yepme's customer support number is found busy always.

Dear Customer,

As per our records, your issue has been resolved.

We apologize for any inconvinience caused. We assure you that this is one of the isolated cases and will not be repeated in future.

Looking forward to your shopping with us again !

Assuring you of best services always!

Best Regards,
Yepme Team

Sir,
I had bought a pair of shoes from yep me and payed (RS 358/- ) money through online.but at the last moment from yepme the ordered not delivered to me and the response from the customer care was that the perticular shoes is out of stock.Then i canceled my order and for that the yep me team assured me to return my money within 24 to 72 hrs.Its 15 days of my order canceled.,till i am not received my money to my account and if i ask for it through the yep me customer care, they told me that it will refund next 24 to 72 hrs again.
My order no: 3098311


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