[Resolved]  Yepme — wrong product - no solution

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New Delhi, Delhi

I placed order with Yepme.com Order Number – 3656375 Order Date – 7 October 2013 Product - Yepme Black Moccasins (14526)Ypm, YPMFOOT9001-Size 8 I received courier on 9 October 2013. I received a wrong product inside the courier:- Camel color laces shoes, YPMFOOT0472-Size 8 I called Yepme on 9 October 2013 @ 2:13pm and told my problem. A guy named Badal of Customer Service told me that their system can place complaint after 24 hrs of delivery only. So, I need to place complaint for original shoes after 24 hrs and the delivered shoes will be complimentary. On 10 October 2013, I emailed my complaint to Yepme, but till date I have not received any solution. On 11 October 2013, I complained on Yepme website. On 12 October 2013, I received email that complaint is resolved. I was shocked to receive that email, that how the problem is resolved on its own, without any conversation with me. On 12 October 2013 @ 12:40pm, I called Yepme and received complaint number – 335494. I was told by Neema of Customer Service, that correct product will be delivered to me in 4-5 days and the delivered shoes will be complimentary. On 19 October 2013, I emailed Yepme again asking status about the complaint. On 19 October 2013, I emailed Yepme again and informed them about; a guy came at my place from JaVAS Courier Agency and told me that he is here to collect the wrongly delivered shoes of Yepme. I asked him if he got any memo or note from Yepme. He did not have anything from Yepme. And he said, he received my details from his company, and give JaVAS receipt after collection. I told him about my conversation with Yepme twice, that I was told to keep the delivered shoes as complimentary and the original shoes will be delivered in 4-5 days. Nobody told me that someone will come to collect the shoes. When shoes were delivered on 9 October 2013, I was informed by Yepme through sms and email, about the Logistic company and their Docket number. I cannot give my shoes to any third person, unless Yepme inform me about the third person. On 14 October 2013, I received email from Yepme that we are working on your complaint, if complaint is not resolved in 48 hrs feel free to contact us on phone. On 16 October 2013, I received email from Yepme that we are working on your complaint. After my email on 19 October 2013. I received email from Yepme on 21 October 2013, that we are working on your complaint, if complaint is not resolved in 48 hrs feel free to contact us on phone. Initially, I contacted Yepme twice by phone and was told, that delivered shoes will be complimentary and original shoes will be delivered in 4-5 days. Still, a guy from Courier Company pops up at my door and asked for returning the shoes. This proves that sitting customer care executives are hired by Yepme to give false information to customers, who will just back off later that this was never said by us. So, now I asked Yepme to communicate through EMAIL only, which gives us enough proof of our conversation for later stages. Till now, I have not received any solution from Yepme.com Saurabh Manchanda saurabh.[protected]@gmail.com PS - Attaching the picture of original ordered shoes along with Camel color laces shoes, wrongly delivered by Yepme.