[Resolved]  You Broadband — Non providing of service credit days

Address:

Gujarat

sir,

I am using broadband services from You broad band Ltd Vadodara since Aug 2008. I had subscribed different plans till june 2010 . W.e.f July 10 I have applied for night angel plan (192 kbps day speed and 512 night speed) for Rs.2990/- for six months period. However since start of this plan company is not providing me subscribed speed and also there is non availablity of connection from 31 aug 10 to 7th sept( due to frequent disconnection) 2010 and 4th november to 26 th november.

I complained lot and modem was replaced on 26th septemeber by company.

I requested to improve my speed, connectivity and credit 8 + 23 =31 days to my account. which compnay customer care denying . My account is in the name of Bhatt parul and customer ID is 455637. please take up the issued with You broadband India Limited, Vadodara .Its customer care number for your reference is [protected]


Below mentioned letter is just addressed and emailed to You broadband for the purpose and sent on[protected]..

Madam,
Till date it my experience since 2008, that

(i) your backhand team never called me for any such type of back references. I am sure that you only write to the customer to be fool them.
(ii) TIll date service credit is afforded only after two to three months (as in my case credit of July/August I got in the month of Sep/October.That too after so much correspondence and phone call in customer care centre after expending beyond any one expectation and patience.
(iii) you broadband is having mobile number facility for sending only the message that ÿour querry ID ____ has been resolved" It message sending is a inevitable by you broadband to show the belongingness and respect to the customer to pacify them.
(iv) You broadband never care after customer activate 3 mth /6mth or more that period plan.Afterwards you be fool the customer that you can close the plan but money can not be refunded as plan is for fixed period. Customer has to continue at your mercy.( since Aug2008'I am repenting lot for this)
(v) Old customer are not properly cared.
(vi) It is very much apparent that You broadband facing acute staff shortage and customer complaints.
(vii) It also clear to you broadband ltd that customer has short memory i.e. till date my genuine credit not been given to me for the period 31 Aug to 7th sept and 4th Nov to till the date of replacement of modem ( In between also I complained but now I forgotten)Madam, please note that my access is now perfect only after replacement of modem when I complained across the OP road office. I also explained lady sitting at the counter that your people is saying in the mail that"" you cannot be given credit as our service team has confirmed the usage on some dates for which you are seeking credit/waival. Ïn this regard, I have explained her in detail that my modem is not working and there is frequent disconnection during these period and it obligatory on the part of you broadband to provide me access 80% of not only speed but time. " please modify your terms . If you are not able to provide me 80% of 24 hrs. i.e. 16 hrs apprxo then it also breach of condition. Madam, say for example 1 GB in flash of minutes is not required but connectivity in different time period during the day is must because I may have urgency at any time e.g. credit card payment, PNR checks , online test for JEE/CAT preparation etc in todays pretext.
I am not in USA or UK other wise could have applied for loss or compensation.
But at least if you are agreed or able to digest the genuine clarification it is enough.

please consider my case for credit claimed above for the peirod 31/8 to 7/9 and 4th Nov ( frequent disconnection) till replacement of modem i.e.e 26th Nov-2010 on the basis of time used on net by me. I have suffered a lot in diwali holidays from 4-11-10 till date 26-11-10.


call if you deem necessary

Manoj Bhatt
[protected]