You Broadband — Poor customer service

Address:	Pune, Maharashtra
Website:	www.youbroadband.in/

YOU Broadband -You really suck !

My net connection was finally restored on 3rd day (kindly read as, after suffering 3 days). And,
- This was after making more than 30 calls to your customer care center.
- After paying all my bills atleast 10 days in advance for all the months.
- After subscribing to your best available plan.
- After being ensured that it will be restored within 24 hours.
- After 24 hours, being told, that they meant 24 'working' hours i.e
3 working days. Period !
- After i referred more than 10 people for your service.
- The connection was restored 18 hours after your 'Technical executive'
('cableman' would suit better), called me to inform that the problem has
been identified and would be rectified ASAP. (..18 hrs ?? )
- When i talked, to you customer care center regarding adjustments of these
3 days, i was told YOU only 'entertain' such 'requests' after more than
3 'working' days of inservice. Let me clarify, this reply wasn't 'entertaining'
was i 'requesting'. I have paid for your service ('inservice' actually) and will
prefer throwing that damn modem flying out of my window rather than
waiting for your assistance.
I feel pity on you guys, and your thinking that you can stay in this business in this competitive time without the word 'Customer service' in your books. It takes 20 min. to file a case in consumer forum and 2 hours to get a new connection.