[Resolved] You Broadband — No Connectivity | |||
My name is Ramesh. I was subscribed to YOU Broadband unlimited plans for 3 months last week. After subscription i used it just for 2 days and connection problems got started. I use to complaint 2 or 3 times a day in customer care, they use to tell me that their technician will visit my place and solve my problem. But its almost 10 days, no one has solved my connectivity problem. So please talk on behalf of me and kindly get me the service i have paid for. My account no. is 502026.Thank You... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
My user name is AMS40
I'is me taken you broadband plan.
I have complain more than 50 times. I do have complain no too
Each and every time i mention that pls send a person to get me permanant solution but non of its staff from surat come at connection place and every time i receive msg that ur complain is address if not solve pls contact.
So my question is is THERE ANY TEAM REGUARING COMPLAIN SOLUTION. SO THEY MUST BE HAVING ITS DETAIL WGAT WAS THE PROBLEM AND HOW IT WAS BEING solved?? And was the tecnicion visit the place ir not?? And if this person complaing more than 50 times what Is the issue??
I want that this complain should reach to gujarat head and want to resolve the problem
Abhishek shah
I'is me taken you broadband plan.
I have complain more than 50 times. I do have complain no too
Each and every time i mention that pls send a person to get me permanant solution but non of its staff from surat come at connection place and every time i receive msg that ur complain is address if not solve pls contact.
So my question is is THERE ANY TEAM REGUARING COMPLAIN SOLUTION. SO THEY MUST BE HAVING ITS DETAIL WGAT WAS THE PROBLEM AND HOW IT WAS BEING solved?? And was the tecnicion visit the place ir not?? And if this person complaing more than 50 times what Is the issue??
I want that this complain should reach to gujarat head and want to resolve the problem
Abhishek shah
My A/C no is 762005.
I have been complaining to these guys for more than a week now. I filed my first complaint on 20th July, 2014. The problem was, I was not getting connectivity. Later on, I got connected for less than five hours, they claimed that the problem is resolved but it was back to where it was. I again complained on 21st Jul, 2014. Till now, I have been wasting my time every day for around an hour to complain.
Even after three days, they could not resolve the problem (TRAI rules), what was worse was, I could never contact the supervisor on customer care calls or nodal officers. Even their webpage says page not found when I tried to get the list of nodal officers. (http://www.youbroadband.in/contactus/nodal-authority.php - even as on 27.07.2014, 8.48 PM). YOU broadband land line never gets picked up. The customer care is never satisfactory other than stating the TRAI rule 'We will solve in 24 hours' which never happened.
In one of the calls, Mr Suraj Shukla was said to be a call supervisor. Some call executives said he was busy on other call however when some other executives transferred my call to him but he didn't pick up once - even after ringing for more than 5 min. One other replied she doesnt know the name of supervisor.
Overall, I have been facing very bad services from YOU Broadband for the past few days. Also, I got few messages saying that the issue is resolved from their side. What's the use of these SMS when I am not able to connect to internet. The appellate authority has replied that the issue has been resolved, however, again, for the past few days, I am having connection for less than 3-4 hours.
I have been complaining to these guys for more than a week now. I filed my first complaint on 20th July, 2014. The problem was, I was not getting connectivity. Later on, I got connected for less than five hours, they claimed that the problem is resolved but it was back to where it was. I again complained on 21st Jul, 2014. Till now, I have been wasting my time every day for around an hour to complain.
Even after three days, they could not resolve the problem (TRAI rules), what was worse was, I could never contact the supervisor on customer care calls or nodal officers. Even their webpage says page not found when I tried to get the list of nodal officers. (http://www.youbroadband.in/contactus/nodal-authority.php - even as on 27.07.2014, 8.48 PM). YOU broadband land line never gets picked up. The customer care is never satisfactory other than stating the TRAI rule 'We will solve in 24 hours' which never happened.
In one of the calls, Mr Suraj Shukla was said to be a call supervisor. Some call executives said he was busy on other call however when some other executives transferred my call to him but he didn't pick up once - even after ringing for more than 5 min. One other replied she doesnt know the name of supervisor.
Overall, I have been facing very bad services from YOU Broadband for the past few days. Also, I got few messages saying that the issue is resolved from their side. What's the use of these SMS when I am not able to connect to internet. The appellate authority has replied that the issue has been resolved, however, again, for the past few days, I am having connection for less than 3-4 hours.
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+91 89 1337 7212 [Vishakapatnam]
+91 12 4337 7212 [Gurgaon]
+91 40 4756 0260 [Pune]
Plot No 54, Marol Co-Op Industrial Area, Makwana, Mumbai, Maharashtra, India - 400059
I have taken You Broadband since February.As a frustated customer I will advise all other customers to avoid taking You Broadband services. Even if you dont have any other options in your area; I will suggest you not to go for You Broadband service as when they take money from you they promise lot of things out of which they dont provide atleast 5% of it. I renewed my services for 3 months after lot of convincing from the area manager in May2012. After I paid money the very next day my Broadband service went down. I called the customer care so many times(I must have called 20 times in May and June). Their advisors raise a new complain when ever you call which never gets fixed. When you ask them for update they say there is a problem in the area which will be resolved in 48 hours. I am waiting for that 48 hours from begining of May which didn't come till now(Today's date -23rd June). When I asked for the refund of my money they divert the topic to other things and never answer my question.
I am going to lodge a formal complain in Judicial court to get compensation for wastage of my timings and money which I have already paid.