[Resolved]  You Telecom — SPeed

Address:

Hyderabad, Andhra Pradesh

Speed issue
broadband connection from you telecom. however my browsing speed is pathetically slow and mostly fluctuating between 170 - 420 kbps. the service department instructs the engineer to visit microsoft. com or download. com and shows me the download speed. they refuse to access speedtest / ping test sites and in-fact the speed-test on their own site shows the speed as 170 - 400 kbps

Most of the technical personnel are not "educated" enough of the Networking and offer highly unacceptable and mostly amazing answers.

For example:

The access to the site for checking the usage is not working because you are not typing in the password but saved it!!

as per the technical staff at YOU Telecom The Ping between the user and the DNS. should be in single digit. It is never below 40ms. Several snapshots and analysis of the ping tests have been sent to them, and correspondence on the issue. They are unable to track and correct the problem, and keep calling to make the payments.

Payments: I had written to them clearly in May 2010 that the payment will be made when the connection is restored to its working value. NO RESPONSE AT ALL. Copied to more than one person at Hyd Office. Now they are demanding two months arrears saying that it is not possible to waive off the charges. If they had told me this two months ago, I would have saved myself the hassle of trying to help them rectify the solution, by simply throwing them out and getting another ISP. There is no dearth of ISPs these days......

AN email to their CEO Mr Chakravarthy has also not been very fruitful. About a month ago, the Customer Service Head called and said that someone from their Office in Bombay would be calling. The call is yet to be received.

Hyderabad office execs call and keep asking the same questions time and again. They have all the data and info they need in the email sent to them. Still they want to CONFIRM, as they want to HELP, and promise to return the call and resolve the issue with a couple of days. NOTHING HAPPENS FOR WEEKS. Then another excecutive calls and says the same thing again.

Height is when an executive calls and I ask him the name. He says "I am an executive calling" When I asked for the name he refuses to give, and disconnects the call. CUSTOMER SERVICE............ Hugh.

When you call their call center, they ask you to identify by answering several questions. Without which they will not be able to assist.

I guess the users should take up the issue of demanding their share of the CUSTOMER SERVICE in the right form. If they want to be treated as CUSTOMERS. Those o[censored]s who are willing to go along with the organizations who bully the customers, then NOBODY can do anything.