[Resolved]  Zest - A Mahindra Company — cheating

Address:

Bangalore, Karnataka

Dear Sir/ Madam,

This is to bring to your notice that I have a membership of ZEST - A Mahindra company for vacation on time sharing basis. I have paid all my fees while the company has failed to provide any services as promised. Here are few points that I would like to bring to your notice.

1. While taking membership, there are lot of promises made, which are never fulfilled. e.g. I was very particular that I have visited all the locations except Yercaud and was particurly interested in other locations. I was given a lot of promise about company expansion plan and resorts at several other locations around India. However, there is no expansion plan even after almost 1.5 years of membership. When I particularly called the marketing guys for discussion, the reason I was told was due to recession. Did they reduce my membership charges due to recession. As a member, I hold the right to be informed of the company's change in polies, growth etc. Was I ever informed? This certainly doesn't build trust in the organization.

2. Till date, there are only 4-5 destinations. How long can someone go with so very limited options?

3. Once when I was interested in visiting Yercaud,I was told to wait for 4 months for the booking. Such long queues look unusual and not practical. I think if that is the case, the timeline for booking also should have been informed or documented in the clauses. The org is prompt in putting the non-refund for cancellation in the agreement, but not the service details.

4. I also learnt that the yercaud property doesn't belong to them. It was indeed disgusting to know. Again, I would have expected to be aware of such things as the members believe that all the properties belong to ZEST (at least thats the impression that I was given, and if that's not true, yet it should be documented somewhere. Members tend to fall prey to 1-2 hours of councelling session to take the membership, any of which is not provided in written agreement.)

There are many a few, but I would restrict to here. As I have told earlier, this org doesn't inspire any trust at all and I wouldn't like to continue any further with ZEST. I would like nothing but reimbursement of my membership fee. As I have mentioned earlier, I have no trust left on the company and I dont want to continue my association. I seek your help to get the complete refund of the amount that I have paid towards membership.

-Thanks