Zovi.com — wrong product delivery

Address:

Delhi

i had ordered 3 items from the online shopping store. and one of the bags sent was not what i had ordered.
so, i call them up and after some days their guy comes and takes the wrong bag. i call them up again asking when the bag i had paid for would be delivered, they make me wait for a quite a long time although i called them twice and inform me that the bag is not available anymore.