[Resolved]  Dell / Workstation — supply of Desktop computer system not matching your requirements

Address:

Bangalore, Karnataka

Sub: Complaint regarding supply of Desk Top computer system
Ref:
1. P.O. No : PME/PO/ARDB1473/Desk Top Computer Work station/876, date[protected].
2. Service tag : 5Z4V721
3. Dell Order No: [protected]
4. SER No:[protected]
5. Invoice No: [protected], date[protected]

Sir,
Dell appointed service provider M/s ASDL, Name: Mr. Dinesh V, Engineer Technical ( ID 6622) came to install the Dell computer system on[protected], based on the purchase order dated[protected] for a total value of Rs 76501/-. As the size of the mini tower chasis as per quotation (14.48” X 6.69”X 17.08”) is not supplied, remarks were made in the space provided for customer remarks in the Dell service customer Acceptance form dated[protected]. After several rounds of assurances from Mr. Priyadarshi to rectify the supply made, nothing has happened so far. The size of the cabinet chasis is very crucial specification of our quotation because, the computer system is purchased to plug the standard sized PCI –II card from M/s Physical Acoustics (USA), which is being used for our R & D work of Ministry of Defence, Govt. India. Even I have made visit to Dell office in Bangalore on[protected] to show the size of PCI – II card for rectification.
Even after several rounds of assurances over phone from Mr. Priyadarshi, Official of Dell to rectify the supply made, nothing has happened till today. Mr. Bojaraju, another official who is taking care of the situation and expecting results from him.
I hereby request somebody from Dell (India) Pvt. Ltd. to look into the matter and rectify the supply made as it is already one year old.

Thanking you


Yours faithfully