Corporation Bank — Atm fraud/ system failure, unauthorized transaction - reg.

Address:	New Delhi, Delhi, 110062
Website:	www.corpbank.com

Sir,

The complaint regarding unauthorized transaction into my a/c no [protected] on dated 10.07.2017 & 11.07.2017. I had been receiving too many sms regarding transaction into your corporation bank account with transaction reversal within 2 days also. But today on 11.07.2017 when i noticed that there were some pos transaction also from my account at 11.20 am onwards from the shopping like payment for fine watch company, ab optique eye ear, aero club woodland, puma, anuj and company, etc i was shocked that no such transaction i have ever done nor authorized any one to do so.

Yesterday, my son bhaskar went to axis bank atm at dakshinpuri, where he had trying to withdrawn money but due to some technical issue transaction was not completed then someone came to him for helping and in between he has changed the corporation bank atm with same kind of atm card and after withdrawn money from atm my son came home. Nobody can imagine that atm has been changed because both are same type with same features.

However, some atm withdrawn sms i had received but it was mentioned that it’s a technical problem and money will be reversed within 2 days, so i was not worried at that time.

It was clearly a system failure at bank part by which i was unaware of such kind of fraud. Also, it is pertinent to mention that as per rbi guidelines if the transaction done without informing/ delay information/ wrong informing the account holder can claim such money and such system failure goes against the bank.

Immediately, i rush to my corporation bank home branch for informing such fraud with me.

Keeping in view of above, you are requested to kindly initiate the investigation into the matter so that i can get my hard earned money back as i am retired from the services and i have to marriage my daughter this year.

Thanks

Vinod joshi on behalf of sh. Gauri dutt joshi
[protected], [protected]