[Resolved]  Country Vacations — 7th reminder from mr miesh shah: complain regarding irresponsible behavior of country vacation staff kandivali (mumba)

Address:

Mumbai City, Maharashtra

Date: Wednesday, 6 May, 2015, 5:34 PM
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> 4th Reminder
> Dear Swati,
> As per our talk yesterday (05/05/2015) you told tomail
> you all detail of my query & you also toldthat
> once you will recive my mail you will call me within half
> hour but still i have not receive any call from your side.I
> had try before half hour on Phone NO +[protected]
> but in first call operator told that you are on lunch brake(
> At 3 .00 P.M. !!! ) you will come in fewminutes
> & she will tell you to call me, Hence I have not
> receive call i again call after15 -20 minutes
> she reply that now you are in meeting (!!!) & she can
> give you message only once your meeting wil over, so is
> this your way to treat customer ?
> I once again request you call me ASAP to solve my
> query .
> For your reference I am attaching Copy of
> " BILLIONAIRE PLATINUM CLUB MEMBERSHIP PURCHASE AGREEMENT "
> which was sign by your manager of
> Kandivali (west ) office & ME in presence of Sales
> Executive Mr Sunny.
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> 3 Rd Reminder
> Dear Swati Madam,
> I had upgrade my Country Vacation Membership ( Memb .
> No CCMU1CLUB17697 ) to Country Vacation Confirming
> to Pay Rupees 100000 00 on 12th of April
> 2015 & as committed I had Given Ch Of Rupees 60000
> Dt.13th April ( Ch No 340932 of
> Corporation Bank Dahisar ) & Balance Rupees 40000
> /00 By Credit Card on17 th April Further
> to this I was told By Mr Sunny ( Sales Executive )
> that Once you Pay full Amount i.e. Rupees 100000 / 00
>, you will get your welcome kit (Including Apple 5 c
> mobile phone .Rupees25000 spa kit & 3 Domestic Airline
> Ticket voucher etc. ) within 2 - 3 Days but
> after continuous follow up I am not getting any
> satisfactory answer from any of staff, initially for 1 to 2
> time Mr Sunny attained my phone but after that he just
> disconnect my phone & neither
> your receptionist give proper feedback she also
> kept my phone on hold for 6 to 10 mints & than
> either she disconnect the line or giving answer that Mr
> Sunny is not Present
> . As I am not getting proper answer, I am
> personally visited your office on 28/04/2015
> & than New person Mr.Ram Gopal came in pitcher & he
> promise me that my problem will solve by tomorrow
> & I will revive Welcome kit as well as I can plan
> my holiday by login to my account & Mr Sunny
> will call you for same, now as on 30/04/2015 ( time is 7.39
> P. M) still I have not receive any kind of call from
> Both of them. During this period i.e. between
> (20/04/2015 to 30/04/2015 ) whenever I call to your Country
> Vacation Office & ask to speak Manager
> regarding this matter they inform that he
> is not present & they don't have his mobile no . With
> very disappointment I have to inform you that I had never
> face such type of irresponsible Sales Executive like
> Mr. Sunny / Mr Ram Gopal, Manager & Staff
> in my life & I am afraid that in getting up
> gradation after paying full amount since 13 Days i.e
> from 17/04/2015 to 30/04/2015 I am get such difficulty
> how much difficulty I have to face once Iwill get up
> graduation for reservation of
> vacation . So I am thinking
> of Cancellation of my Up gradation
> .So Please do need full or mail me how to cancel my up
> gradation.I request you to take proper action against
> your irresponsible staff & tell them to thin
> twice before giving any commitment to customer.
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> Thanking You,
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> (Mitesh P Shah)
> ([protected])