Country Club India Customer Care
Country Club Hospitality & Holidays Ltd.
Customer satisfaction rating: 34%
Submit a Complaint
478
COMPLAINTS

Country Club India Customer Care

Country Club Hospitality & Holidays Ltd.

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Address
6-3-1219/A, Country Club Kool, Begumpet
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500016

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 40 6653 3696
[Tech Support]
55
38
15
4
+91 40 6653 3628
[Tech Support]
7
3
4
3
+91 40 6748 7777
[Country Vacations]
6
7
8
11
+91 40 6748 2222
[Country Club]
5
8
0
5

Customer satisfaction rating
34%
Complaints
478
Pending
135
Resolved
158
So far so good - The company responded to our notifications and is working on resolving complaints.

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Country Club India Complaints & Reviews

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Country Club India — False commitment at Pune

 Arvind Gurav on Dec 1, 2016
At Pune Cannaught Palace, the sales person make false commitment and trap the customers. They gave me various offers and commitment, but when I told them to give me in writing they were hesitating and finally said your time is over and now the offers are closed. They didn't took my membership even though I was paying them the amount of 2.5 lakhs in one shot. This is disgusting. Why this people don't give in writing what they commit at the time of enrollment, why they hesitate when they are true.
At last they said you can't trust the BRAND. Isn't it disgusting. You can get in touch with me...
Complaint comments  Read comments Complaint category Products & Services

Country Club — I am not satisfied , even they threatened us .

 anjali05 on Nov 25, 2016
Hello,

I had received number of calls congratulating me for being selected
that i have won a gift coupon
from country club office ( center Stage mall, Noida ) and
some another gifts as the club completed 25 years. And they have put
a condition that
couple should come to their office to collect it. Their officials
requested that we come there on 11.09.2016 by 03:00 PM and they will
handover the
gifts. we went there with my 9 months old kid, the marketing team of country
Club Gaurav Chauhan ( mobile no: 09999345971) had...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Country Club India — Fake promises and cheat representatives

 Akrammr on Nov 25, 2016
My Name is Asgar (Bangalore),
I Bought Country club membership (Cool BT) in my mother name (Hameeda banu) in installment payment system announced by them.
I have following issues :

1. Initially the sales representative (Mr shiv prasad) explained us lifetime family membership(5 members card) comes along with a plot in Tumkur for which we paid Down payment of Rs 40000, then monthly installments of Rs 3000 (total Rs 21000 installments paid) (Please note that we have complete documents for payments) whereas country club database shows only Rs 47000 payment only, meaning...
Complaint comments  Read comments Complaint category Real Estate

Country Club India — Not Returning the paid amount

 ajain2104 on Nov 20, 2016
On 05-04-2015, we were cordoned off by many staff members of country vacation & Country Club Begumpet Hyderabad. Forcefully they have taken signature on the contract paper and snatched the credit card & swiped the card for the above mentioned amount.

Many a times, I have told executives of Country Vacation on phone as well as through email to terminate my membership and return the deposited amount with interest. But till date staff members of Country Vacation have not credited the paid amount. Instead of returning my hard earned money with interest, they have been harassing me and...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Club India — Timeshare membership

 allii on Nov 19, 2016
Their office in noida, called us and offered a deal where we will pay 1.75 lacs and in return we will get offers equaling more then this amount.

They insisted on credit card and deducted 1.75 lacs.
After payment i realized that they have actually made me a timeshare vacation member and offers have suddenly altered with different terms and conditions. which i cannot avail.
I am busy with a technical course at present pursuing at a college/university and i told then before hand that i cannot travel before july 2017, still their offers have validity within six months from...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Club India — Misguidance and no refund of extra payment on credit charges

 japsimran on Nov 17, 2016
Extremely disappointed and harassed by country club staff.I have taken membership of 5 yrs and gave Rs 70000 thorough credit card for which Rs 18000 i have been charged extra and committed to be refunded by Sr Executive Mr Akshit. He asked for the bank statment and promised to the get the refund initiated in 1 month in the form of cheque but its been 6 months now no refund iniated and he stopped taking calls too.

Also my membership is for 5 ys and they have wrongly input the details for 10 ys due to which daily i am getting harassing calls from them to give balance due amount as per...
Complaint comments  Read comments Complaint category Unauthorized charges

Country Club India — Biggest mistake of my life - FRAUD PEOPLE

 Sharma Naina on Nov 15, 2016
Dear Sir,
We have requested you soo many times that we don't want this membership, but failed. we are not getting any response from your side....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Country Club India — Cheating on their 25th Anniversary

 nitingoyal88 on Nov 11, 2016
I have purchased the country club membership around 3 months back. I have paid all the amount from My credit card, Country club representative told that they will convert into EMI with 0% intertest.

But after some days he called and told that they are not able to convert from their end. You go ahead an convert with your Bank and send us mail we will refund your extra amount.

I have done the same but nothing happen. After so many chaseup he transferred my request to customare care.
I got a call from them and explained everything but after that no reply.
Complaint comments  Read comments Complaint category Other

Country Club India — Non Refund

 phalemani on Nov 10, 2016
This is just to bring to your notice that on 8’th May 2016, I got a call from Country club (Spring Club) saying that you have been selected as lucky draw winner for dinner set and some additional prizes. For collection I need to come along with my wife at Country Club in Mumbai, Kandivali West. So we went there for the collection of our price. After reaching their Mr Suraj and Chand of Country Club told us to attend the session of 45 minutes to know about country club facility and their property .after which we will give you the free gift.
Mr Suraj explained me about Membership Charges...
Complaint comments  Read comments Complaint category Other

Country Club India — Non receipt of membership card/AMC amount charged in excess

 Megha Nirav Shah on Nov 10, 2016
Hello,

I had purchsed country club membership in the year 2008 but till date i have not received membership card.
Apart from this i have charged excessive AMC though it was mentioned in the agreement @1800 PA

Regards...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Country Club India — Not returning our 5000rs after numerous calls and visits.

 Piyush Pathal on Nov 6, 2016
I am piyush pathak.I got some free coupons from country club when i went to collect them they started to show their offers of being a country club member. we weren't sure so they said pay 5000 and book yourself and if you decide not to become a member the 5000 rs will be refunded to you as sodexo or cash within few days. its been almost three months i have visited three times they stalled me like anything and called numerous times no one picks up.its ridiculous.such a big company and behaving like street beggars for 5000 rs is astonishing. your hyderabad manager mr anil stalled our calls put our...
Complaint comments  Read comments Complaint category Other

Country Club India — Country Vocation cheating people

 Raghavnk on Nov 6, 2016
When subscribing for the membership CV people told I ll get 6N/7D per year for 5 years. In online and in app it shows only 2N/3D per year. When I confronted the sales manager Vinay, he told its app mistake and I ll get 6N/7D per year.

Now after few months while booking same issue happened. And now when I call Vinay, he tells me that it's never a 6N/7D deal.

This is cheating.

After that call, Vinay is not receiving my calls..Everytime I need to find new number to get my call answered by him.

CVBG2CLUB5SB217218...
Complaint comments  Read comments Complaint category Restaurants & Bars

Country Club India — Refund of amount paid to Country Club Fitness Against Membership

 Rohak Gupta on Nov 4, 2016
Sir,
>>> I have given Payment for 30YR BILLIONIARE PLATINUM+DAE to Country Club on 02-10-2016 at vanue code CCDL10, Rohini, Delhi, last night at 8'clock value rs. 2, 60, 000 from Country Club and canceled very next day morning within 24 hours of payment & company sales manager Mr. Vishal Kumar Rai told us if you inform us upto 48 hours of payment, we will cancel the same & refund your amount. i call him in next morning but he did'nt pick my call then i informed them by e-mail on 3-10-2016 at company's email address at centralcustomercare@countryclubmail.com & same has been forwarded to sbi...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Country Club India — Not receiving Holidays

 swapnil bhattad on Nov 4, 2016
I was promised few complimentary holidays at the time of purchase. But yesterday I called them and asked to book talegaon package (one of the complimentary package) but instead of booking the package they started demanding more money stating that you have paid only 30K and we cannot book that for you unless you pay 50K. But at the time of purchase, they told me you can use those packages and services any time from the day I purchased membership. At that time they were insisting to avail that package on the next weekend after I purchased membership....
Complaint comments  Read comments Complaint category Travel & Vacations

Country Club India — Appalling Customer Service

 keith.cutinha@gmail.com on Nov 4, 2016
04/11/2016

I called up country club booking on 040 6748 2222 & received the most pathetic service from your representatives.

I spoke to a girl first who was not able to pull my membership details after giving her my membership number & registered mobile number. She took more than 5 mins & when she couldn’t pull up my details, she hung on me. I called back & spoke to another girl and informed her about my ordeal that the previous rep hung up on me & she was least bothered about that. She said that she is new & didn’t address my concern that even if she is new doesn’t...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Club India — Cheating with member

 Dr Harbans patel on Nov 3, 2016
Surprising, Great welcome at Amrutha castle, Madam, even though having confirmed booking at Amrutha castle at arrival from a long distance, we came to know there is NO VACANCY AT THE RESORT and sent to other accommodation, what s this ??? Is it making country club members fool??
Or else?! After taking all charges including food in well in advance at time of booking only... Is this for what?...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Club India — Refund of membership

 Narasinga Rao G on Oct 31, 2016
In 2015 I was called along with my family to a place in Bangalore in MG Road, He gave false assurances and made me to pay Rs 75, 000 through EMD machine through my credit cards, After one year I was getting calls to pay annual maintenance fee of Rs 8000, I was surprised, I am not using any of the country club/vacations felicity neither in Bangalore not else where, I do not have any plan to go on vacation, Kindly refund my money back....
Complaint comments  Read comments Complaint category Restaurants & Bars

Country Club India — Country club membership + 10 yrs 6N7D Blue U12

 pankajgandhi1988 on Oct 31, 2016
I would like to report an fraud incident wherein a large hotel / holiday company name country club India is cheating innocent people.

My name is Pratibha Gandhi, 55 years old lady. After my Husband's retirement, I had invested our life time savings Rs. 1, 30, 000 to buy holiday package for my family.

At the time of purchasing agreement, company representatives Mr.Fakhre Alam (8459503520) & Mr. Jai Prakash Yadav (8527926067) had given following commitments which were not fulfilled till date.

1) Entitlement of 6 Air Tickets
2) Facility to rent out...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Club India — No Response on my complaint mails

 Abhijit Atre on Oct 28, 2016
I am a member of country club and took membership more than 3 years ago. I was promised a number of things at the time of payment. I have a written confirmation on the same. Once i paid the money the sales person has ignored all that was promised and now even the branch office is doing the same. this is going on for more than 3 years and i have enough evidences to prove my point. I write to this forum as I hope someone takes cognizance of this mail. I have been complaining for more than 3 years on my membership but I have not received any feedback. The Pune office as well as the Hyderabad office...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Country Club India — Membership Cancellation Regarding

 krishna2229 on Oct 25, 2016
I have taken a membership vide no : CVHYD6CLUB215228, due to false advertisement by the marketing representative (rajashekar). Anyway i was being polite & asked for a refund by cancelling the membership. But the customer care executives are transferring the call to other department & to some other department & finally i got no response from them....
Complaint comments  Read comments Complaint category Business & Finances

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