Country Vacations — country club holiday package

I have taken country club membership in last year june 2018 and it was told me that you can avail your holiday anytime and if you were not able to avail your holiday in any year than it will be carried forward and you can avail that in next year.

I was planning to avail holiday from last year but due to unavailability of dates i was not able to book. Before one month i have found available date for solan/shimla and sent email to reservation team for the booking but they have not booked the vacation. See attached email.

Now i saw in the app that that holiday is expired and i can not book it while it was mentioned that it will be carried forward.

I have very bad experience with country club from the start. I want that my holiday enabled as per conversation or refund all my money immediately.