Country Vacations — False commitments about extra charges

Address:

Hyderabad, Andhra Pradesh, 50010

Hello Sir/Madam,
This is Sudhir from Secunderabad. I got call from Country Vacation stating That I got a gift and need to collect the same. Later on visiting the country vacation in Begumpet one of the executive explained about holiday plans and some how convinced me to take membership. Membteership(Fee Rs. 2, 00, 000/-) includes a plot(150 sq yards) with extra charge of Rs. 50, 000/- for registration.
while explaining they don't allow the customer to attend any calls and phones need to be switched off, but after taking membership they ask to switch on the mobile and as soon as we receive the call they insist on they attending the call.

As per executive the payment can be done through credit card and there will not be any interest and the tenure would be for 36 months. I swiped my HDFC bank credit card. There were charges of 15% interest and tenure was for 18 months, when I raised my concern about the same the executive promised he would talk to HDFC officials and sort out the problem. But he could not do that and he referred to his manager. The new manager promised he would provide DD for the extra amount charged. On continuous calls he took me the customer care.
Now the customer care executive (Mr. Gopal) promised he would transfer the membership to other customer and charged Rs. 4, 000/- and he promised it would be done by 1st week of Jan 2016(I made the payment on receiving the mail from Mr. Gopal from the companies official mail id) . In 1st week of Jan 2016 when i tried to reach him he continuously postponing so I visited the office in begumpet. There as Mr. Gopal did the same for other customers so he got suspended. Now the new executives promised they would solve my problem and took 15 days time. when I visited the office again after 20 days, they say that the higher official said I need to put a case on Mr. Gopal and they cann't do anything on this regard and there is no possibility of cancelling the membership. Now when I insisted on cancelling the member ship and I would complaint to consumer forum, they said I have an option of 1 year membership and I will get one plot without any extra charges.
But do not want any plot or membership. Better I cancel the membership and get my money what ever charged by country vacation and the extra amount(interest charged).

Country vacation is playing mind game with the customers and later never try to solve the problems.

I can forward the mail I received from the official mail id.

Please do the needful.

Kindly let me know if I need to provide any further information.

Regards,
Sudhir
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