[Resolved]  Country Vacations — Terrible service

Address:

Chandigarh, Chandigarh

Respected Mam/ Sir, I took membership of country club/ vacation in 2014 and now when I am trying to do a booking for the first time for a vacation, I am not getting any response for the representatives. My Membership No :CCCDG12CLUB10LW18918. I was checking for booking in their Bandipur resort for dates 27th May to 1st June but the website did not provide an option to book for 6nights 5 days. Though I could see that the resort was available for almost all dates of May and June when selecting option of 7nights and 6 days. So I called the AMC chandigarh at [protected] to do the booking. They sent a mail to [protected]@countryclubmail.com on 26th March. I sent a reminder mail again on 26th March evening. The reply was received only on 28th March that too stating Sorry to inform you that as per your request dates are not available we can offer below dates as per today's online inventory May 30th - Jun 05th | May 31st - Jun 06th | I then called again at Chandigarh AMC where I was assured that the booking would be done. it has been a week and I have not received any response after multiple calls and mails. I had done the bookings and applied for leaves thinking that the resort was empty and now there is no confirmation of my hotel booking. If this is the service that we get for paying 1, 50, 000, then I want a refund of my membership and do not wish to continue this membership. ALso there is another holiday that I have for Bangkok which is to expire in June but if I try to book a holiday, there is no availability in the hotel till June and the club is not ready to extend the vacation either. If this is how the system works then probably I will not be able to utilize any of the holidays and all my money is down the drain. I am looking for a resolution to my problems here with Country vacations.