[Resolved]  Cox And Kings — Breach of Trust of Customers

Address:

Chandigarh, Punjab

I wish to inform you that I have booked a tour package named “Europeon Experience” for two families (5 members) for the period 14th June to 22nd June 2014 through your company. We have booked this trip through your office in Karnal (Haryana). We have heard a lot and seen lot of advertisements of your company. However, it was a not a good experience. I wish to bring to your notice following matters which are serious in nature. This is a consumer market. Social media is very strong and technology has brought more transparency. Even than, how can your company representatives take it easy to cheat on the clients who put on full faith and give you all advance payment which is not a small amount. And families like us which are middle families pay you out of hard earned savings. (1) Your representative has promised us to start in the early morning of 14th June i.e. near 2 or 3 am and it was told that we shall reach London by 12 pm (afternoon). Accordingly, we were having one and half day there. But your representative has changed the departure schedule according to their convenience. They have given ticket of 2 pm (afternoon) and we reached there in the night near 8 pm. It has killed our one day tour of London. (2) Madaurodam in Netherland, this spot was on the way. You representative (Mr. Poras Daruwalla) said this is a good place to visit. We all had agreed and visited there. They have have charged 25 Euro per head whereas the price was very less. (3) Later on the other day we were entering Switzerland, Rhinefall was on the way and Mr. Daruwalla again asked us to visit this place and charged us 20 Euro per Audlt and 15 Euro per child where as actual price was 7 Euro per adult and 3.5 Euro per child. Since, it was second chance; we talked to him and realized him that he is cheating us. Then he said he would talk to office and arrange for refund. Next day he refunded 15 Euro per person. It is not a good practice to cheat the customers who are there with you on full faith. (4) I have contact numbers and email id of all the families in our tour. They were also very annoyed. (5) Worst part is still there, According to the given itinerary last day you have to take us to Brussels, Belgium and departure was from there. But your tour manager said he will drop us at Paris Airport at 11 am. If you want to visit Paris deposit your luggage at Airport and visit Paris own your own. Company has saved money by withdrawing / changing tour to Belgium. If you have to take us to Belgium than you have to spend more money and time on 22nd June. But your tour manager did not do that and saved money of company at our cost. When we ask him about this he said we may talk to company. But to take best benefit of available time we ask him how can he help us. He said I can take you to Paris tour on company coach but your all have to pay 20 Euro per head same price for child. We were cheated on two fronts, one you have not fulfill your commitment of Belgium visit and second charged us extra for the same day paris local tour. It is a BREACH OF TRUST. Your company took full payment in advance than you manipulate the programme and itinerary for your financial benefits. The promises made before taking payments where all shattered. Behavior and way of talking was also changed dramatically after making full payment. Your employee never pick phone at first call and changed the programme own their own. They have never consulted us or even told us about the changes they made. My lawyer has advised me to approach Consumer court and fill complaint with SEBI against the company and all the directors. Board of Directors 1. Mr. A. B. M. Good 2. Mr. Ajay Ajit Peter Kerkar and 3. Ms. Urrshila Kerkar. Independent Directors 1. Mr. Pesi Patel, B.com 2. Mr. Mahalinga Narayanan, M.com, Degree in Law. 3. Mr. Subhash Chandra Bhargava, B.com, Chartered Accountant. Company Secretary – Ms. Rashmi Jain I have talked to other families also they have agreed with me and are interested in taking a strong stand. I shall wait for your reply in 20 days. Rajeesh Gupta Chartered Accountant ([protected]@yahoo.com)