Cox And Kings — Disappointing Service

Address:

Pune, Maharashtra

I took the package for Singapore with Malaysia 6 days 5 nights in fact it became 5days 5 nights. Below is my frustration part. i. I reached to Singapore Airport and there was no-one to receive till I call them ii. On 15th Feb morning, we were scheduled at7.30AM to go to Malaysia by bus. We were waiting in the lobby of the Grand Imperial Hotel. Red Apple guy come at 8.05AM and asked where rest people are. And denied to take us to the bus stop saying there were 2 other people missing. He left us at the hotel without any guidance and help, when it was their responsibility. We had to manage to by our own and at around 8.30AM when the bus was scheduled at 8.30AM. iii. On 17th, per the itinerary our dinner was 8PM. Driver said his duty will over at 9PM and we have to manage our dinner and travel to hotel before 9. Dinner hotel to lodging was 45 mins and we had to rush for our dinner. iv. On 18th they dropped me on airport at 7AM and without helping like they did in Mumbai airport while going. I asked about the ticket but he said he was only asked to drop us on the airport. v. I took the boarding pass from the kiosk by putting the e-ticket no which was given me in the itinerary. The boarding pass was for 8PM flight. I called Bhanesh(as said in one of the document helping no.)He didn’t even pickup the call 4-5 times when I called from the landline no. I asked one of the passerby to call him from the mobile. Finally he picked up the call. He said he was only told to drop on the airport at 5.30 AM and he can’t help it. He also said he will only do what India team tells him and he will call to Indian team in the afternoon. If you changed the flight at least you should have given the correct boarding pass. You cut short the tour by one day. I am not at all happy with the service until and unless this was you first tour booking.