Cox And Kings — Harassment- mental and financial

Address:

Bangalore, Karnataka

We booked for a Europe travel which was scheduled fo be on 11th July. We had paid the booking amount in the month of November 2014. From May 2015 until July 2015 the travel agent kept harassing for the documents without a proper checklist and there were days when we would receive more than 20 calls. First they changed the travel date from 11 th to 23rd July 15 days prior to the original travel date. The visa was processed and when it was 10 days prior to the rescheduled travel date, we were informed that the person who was sharing the room with me had to cancel and I had to bear an additional cost of Rs. 90000 because the trip had 45 members traveling and the remaining passengers were couples. First of all I was not informed that the cost mentioned was on twin sharing and when I received the mail for the balance payment, it very clearly said that it was per adult cost and there was no mention of twin sharing. When I told cox and kings that I cannot be held responsible for an X persons cost, and asked them to arrange for a single room or on twin sharing basis or to refund the entire amount immediately, they kept me waiting for 7 days and when it was exactly a week from the date of travel, they said that I can go on a triple sharing basis. I made it clear to them and said that I cannot share the room on triple sharing basis since the cost was Rs.240000 for the trip and I wanted little privacy and a comfortable stay and that I can't share a room with a couple, spoiling their privacy and cox and kings denied this request. I asked them to cancel the trip and refund the amount to my account. They conveniently said that there will be a cancellation charge of Rs.79800 . I wrote back to them saying that it was not my fault in canceling the trip and it was because of their miscommunication that I had to cancel, there was no response to the mail. I need you to pitch in and resolve this case. I would not want to have any financial loss because this has caused enough problems for us both physically and mentally and not to bear Rs.79800 it's a huge financial loss for no mistake of mine.