Cox And Kings — Non submission of visa for Europe

It has to bring in the kind notice that I had paid entire amount to your office at 43 Mirza galib street, ground floor, Kolkota and also my passport one month back but despite of my several calls they neither returned my passport and visa for Europe. During contact every time they have told visa for Europe has been applied but it is still awaited. Today I am surprised to note that they have still not applied and advised us that it will be applied soon. I am Dy. Gen. Manager of State Bank of India and never such type of services from your reputed firm. I request to advise me the detail in the matter immediately. I look forward your promt reply. R. N Dixit