[Resolved]  Cox And Kings — Poor Service

Address:

New Delhi, Delhi

Dear Sir, I Naveen Patwal, promoter of M/s Welkin Overseas and also one of the member of Bhagwanpur Industrial Association, Roorkee. Recently our association members have planned for visit to CANTON FAIR, China and trip is being managed/planned by Mr. Nitin Nayak cox & king Delhi office. Visit for CANTON FAIR is scheduled from 14 Oct to 17 Oct 2014. Since I have to attend another meet in China from 21st to 23rd Oct 2014, accordingly I had informed Mr. Nitin Nayak to book my return ticket for 25th Oct and he got agreed for same as I had no issue in paying extra charges if applicable, in case of different return date with the group. I have been in touch with Mr. Nitin Nayak since last one month and in every discussion I kept on reminding him about my VISA for extended days as well as flight booking. On 3rd October I received call from Mr. Nitin Nayak and he told me that I could not leave group (entry and exit would be with the group) as it is one of the condition of group VISA. You may be aware that china embassy was closed from 2nd October to 6th Oct 2014, so on urgent basis I had to move to Delhi to apply for separate VISA under express service. Now I want you to answer my queries: 1) Do your employees doesn’t know about group VISA conditions, Is it first time are they managing group trip? If they would have told me in advance about group VISA condition of leaving visiting country together with the group I could have definitely managed my VISA separately on timely basis. And now the case is that because of incompetence of Mr. Nitin Nayak which is one of the staff of Cox & King I have to pay VISA Fee twice firstly for paper VISA applied by you and secondly for express VISA. 2) Secondly, when I kept Mr. Nitin informed in every discussion for not making my return tickets then why Mr. Nitin has done so. And he is unable to cancel it as it is non-refundable. The option left is I have to leave that flight. Tell me why I should bear loss on his mistake?This kind of service cannot be expected from company like Cox & Kings. Mr. Nitin Nayak kept on be-fooling me instead of clear dealing. Thanks & Regards, Naveen Patwal (Partner) M/s Welkin Overseas [protected]