Cox & Kings India — 11 days europe on budget group tour from cox & kings period[protected] to[protected]

Address:	201301
Website:	www.coxandkings.com

Booking id - 951749
It was informed by the cox and kings (Hereinafter called as c & k) delhi office at connaught place that hub of the tour is kolkata.in spite of repeated inquiry total number of tour participants was not revealed. After joining the tour came to know the number of participants as 26. Out of these 26 participants the couple mr. & mrs banerjee is septuagenarian/octogenarian, one lady having problem of walking and climbing steps due to defects in her legs. C & k might be aware of them, but the tour and the coach was not friendly for differently able persons. The tour was not transparent in respect of hotels in switzerland and italy, because the details of hotels at switzerland and italy were not given before leaving india.in fact the same were not disclosed by tour manager at the time of receiving us in london.in fact in switzerland and italy every day we came to know the details of hotels after check-in there at night after whole day journey on tour and our dinner at 8 pm in some restaurant which is far away from the hotel. This was nothing but kinds of torture which was accepted by every participant for the sake of tour, for which they have spent their hard earn money. During the entire tour there were many boring long journeys without any amusement in coach, though the coach has facilities. Tour manager did not take any initiative to make them operative except only once when participants volunteered their own collection in mobiles. Guide service was poor.in london due to misguidance and callousness of the guide, who boarded the coach after a round of london city many of the participants could not visit the buckingham palace. Only 15 minute time was give for the buckingham palace and the museum; where we were dropped; near the palace. While taking the group to buckingham palace neither the tour manager nor the guide ensure that all 26 participants are not there, nor they made any effort to gather the participants who were inside the museum.in fact they failed to perform their duties. We were not even taken nearer to big ben stating that the place is out of bounce due to maintenance. However in this regard nothing solid evidence is there that the big ben was out of bounce.in accordance to itinerary we were supposed to go to paris from london through eurotunnel instead we were taken on ferry, which is breach of trust.in paris we were not given tickets for third level of eiffel tower, stating that the 3rd. Level is closed for visitors, when it was open for visitors and according tour itinerary we were supposed to get tickets up to 3rd. Level for which we paid to c & k. I personally checked from the officials of eiffel tower that when we were there the 3rd. Level was open for visitors. Itinerary for switzerland was suddenly changed, instead of 3rd. Day the 2nd. Day was made free day just to save hotel charges as it appeared.in rome near colosseum due to violation of parking norms/rules we were detained for two hours by the police, which was again harassment for the participants. Initially the tour manager was not polite and behaving very rudely saying she does not care anybody, however later on she changed her attitude. It appears that she is inexperienced tour manager, according to internet surfing she is a bridal makeup artist in mumbai.
The above fact were submitted to c & k as feedback on[protected] with the request to investigate the matter and take appropriate action.
First reply from c & k dtd.[protected]

"dear mr. Sengupta,
Greetings from cox and kings limited!!!
Sub:- booking id - xxxx, xxxxxx tour dated 21st september 2016.
This is with reference to your email dated 08th june 2018.
Whilst we are in receipt of your email, we wish to inform you that the contents of your communication are being looked into and we shall revert to you shortly.
May we request your patience and understanding in the interim period. Thanking you.
Regards,
Anjali makwan
Customer service cell
Cox & kings limited"

Still they are looking

Latest reply dtd.[protected]

"dear mr. Sengupta,
Greetings from cox & kings limited
Sub:- booking id - 951749, europe tour dated 28th may 2018.
This is with reference to your email dated 07th october 2018.
Sir, please be assured that we are looking into your request and shall revert to you shortly. We sincerely appreciate your patience in the interim period.
Should you require any further assistance please do not hesitate to write to us at [protected]@coxandkings.com
Thanking you,
Regards,
Anjali makwana
Customer service team"