Cox & Kings India — american sojourn summer 2019 tour undertaken grievances

Address:

No 5 Kutchery Road, Sriram Apartments, Mylapore, Chennai-600004, 600004

Dear customer care, cox and king ltd,
Sub: american sojourn-summer2019 tour undertaken by r. Ayyandurai and p. Vallinayagi from[protected] to[protected] through cox and kings of chetpet, chennai-600031 branch. Deficiency in service regarding.
Myself r. Ayyandurai, joint director of agriculture (Retd) passport j4701896 and my wife mrs. P. Vallinayagi, dy. Ccm (Retd), s. Rly passport j8554408 undertook the above tour. During july 2018 last year, we both went on a super european tour through cox and kings. Based on the grand success and satisfaction, this year we opted for the american sojourn 2019 and also recommended my friends mr. V. Dhanasu and narasimhan for this tour. But to our disappointment, there were lots of lapses this time, which led to a lot of sufferings to us. The details of lapses are as follows,
1) the original travel plan date of june 2 2019 was postponed to june 9 2019, which made us to face some inconvenience. The travel documents were given only at short notice.
2) the travel kits were not given.
3) no proper receipts for the payments.
4) this time the cox and kings has not deputed any fascilitater to guide us at chennai airport.
5) after the very hectic flight of about of 21 hours, from chennai to los angels via dubai, we were made to wait about 2hours at los angels airport for the arrival of bus. For senior citizens like us, it was a very horible moments. Further the tour manager mrs leena alva is not very accommodative and the driver was very rude.
6) the given itinerary was not followed.
7) at los angels and sanfransisco the hotel accommodations were not standard and faraway from main cities. Frogs and spiders were found.
8) sub-standard packed breakfast and dinner were served, which were against the itinerary and norms. We never served the international standard breakfast in this tour, as given in our europian tour last year.
9) instead of so much preplanning, again we were forced to wait about more than one hour at the buffalo airport. The tour manager was very helpless and run to the corner, to avoid the ire of the travelers.
10) at wasington the air condition of the bus completely failed and only hot air blown, which was a unimaginable horrible situation. We were made to walk about 5km in the hot sun to see the american secretariat. The family with 5 month old infant abandoned this visit in view of bus failure and hot weather.

11) having known the field reality and worst mood of the travelers, the manager mrs leena alva had not collected the given feedback forms.
12) the tour manager's inability, impatience and poor handling of issues were the main reasons for the problems.
I request the cox and kings ltd to consider the failures and compensate it suitably to all the travelers. Otherwise we will be forced to approach the consumer fourm for necessary remedies.

With regards,
Yours sincerely,
R. Ayyandurai & p. Vallinayagi.