[Resolved] Cox & Kings India — Bad planning | |||||
We booked Thailand trip planned by agent Bhavin shingane and his boss. But time difference between Bangkok and pattaya flight was 1and half hours. We supposed to land at Bangkok at 7 but we reached half an hour late so pattaya flight timing was 8.10 and we had to do immigration thing there. He said it will take 10 to 20 minutes or you can pay extra for fast immigration but no fast immigration service on that day and in normal immigration procedure, there were about 300 peoples waiting for visa and so we miss our flight, then he arranged 12.30 flight but our flight which we missed was connected so we supposed to get our luggage at pattaya but whole day we were badly harassed for our luggage and finally we got our luggage at 17.20 at pattaya airport after all that we reach pattaya hotel at 18.30 we were badly badly tired we couldn't see hotel or places on first day then next day we had to go for sight seeing early in the morning at 7.30 so we were waiting in the breakfast are from 7. We were waiting for a person to call us she called at 7.25 and said come at waiting lounge which was next to breakfast area so without completing breakfast we went to lounge but she left in five minutes without taking us. It was that bad starting of the tour that we wanted to go back without completing it. Vijay Godhania [protected] Was this information helpful? | |||||
Feb 25, 2017 Complaint marked as Resolved Cox & Kings India customer support has been notified about the posted complaint. Verified Support Jan 25, 2017 Cox & Kings India Customer Care's response Dear Mr. Godhania, Greetings from Cox and Kings Limited!!! This is with reference to your above post of date. We wish to inform you that the contents of your communication are being looked into and we shall revert to you shortly. May we request your patience and understanding in the interim period. Should you require any further assistance please do not hesitate to write to us at [protected]@coxandkings.com. Regards, Manish Gupta Customer Service Cell www.coxandkings.com Verified Support Jan 25, 2017 Cox & Kings India Customer Care's response Dear Mr. Godhania, Greetings from Cox and Kings Limited!!! This is with reference to your above post of date. May we request you to revert with the below mentioned details on [protected]@coxandkings.com in order to check and assist you further. 1. Booking Reference number 2. Departure Date 3. Booking Location 4. Name of the Sales officer. We look forward for your response. Thanking You. Regards, Manish Gupta Customer Service Cell www.coxandkings.com | |||||
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Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
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