Cox & Kings India — Cheating customers.. Beware

Shakun Talwar

Address:	Mumbai City, Maharashtra, 110095
Website:	www.coxandkings.com

This is my first and last experience with this cox n kings company. I am a frequent traveler and have never come across such incident ever. They provided misleading information earlier and despite of sharing complete traveller details earlier, they revised their cost quotation post making the initial payment. They raised their package cost once I made the part payment whereas they had the entire information of all the passengers travelling well before hand. Now I am left with no choice but to travel as I do not have any time or energy left to go to other vendor and get my tour designed. We are a big group of 10 people and I on behalf of the group was in constant touch with cox n kings agent for past few weeks.
Because of their internal processes they are penalising the customer by charging a higher cost now. Rather they should have proceeded at the same cost because of their negligence as a company (missing the DOB of the children travelling)
I would not recommend this travel house to anyone or if you do, pls do a thorough check before proceeding further. My experience was very bitter and don't want others to get trapped.

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Cox & Kings India customer support has been notified about the posted complaint.

May 25, 2017

Updated by Shakun Talwar Any update? Are you still looking into the issue? I did not heard back anything from cox n kings on the issue.

May 29, 2017

Updated by Shakun Talwar It is really sad to know that its been more than a week and I haven't heard anything from so called big travel house Cox n kings. This shows how important customer and their relations are to you. All the details were asked on the same day but what has been done so far on my complaint? It was stated that you will investigate and get back??????

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Comments

Cox & Kings India Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Talwar,

Greetings from Cox and Kings Limited!!

This is with reference to your feedback posted on the aforesaid site.

Sir, may we request you to share the below mentioned requisite details in order to investigate and assist you further:

1. Booking Reference Number
2. Tour Name
3. Departure date
4. Booking Location
5. Name of the staff you co-ordinated with

We await your response.

Thanking you.

Regards,
Vinod Dogra
Customer Service Cell
www.coxandkings.com

Shakun Talwar

Hi Vinod,

Below are the details as required for your further investigation.

Booking Id -789636
Leh Delight Package
Departure- 20th June
Booking Location- Mumbai
Executive- Vrushali Kandalgaonkar and Manager- Pankaj

Hope to hear something back from you on the complaint logged. Lets see how are you as a company able to change the customer experience.

Shakun Talwar's [Complaint's author] reply, May 24, 2017

Any update? Are you still looking into the issue? I did not heard back anything from cox n kings on the issue.