Cox & Kings India — complaint against cheating of rs.2,32,743/- vide the tour booking id. bid1114136

Address:

Mumbai City, Maharashtra

Respected Sir/Madam,

I the undersigned Mr. Shantanu Banerjee, along with my spouse, opted for a family tour to China through the company Cox and Kings Limited. In connection to this Mr. Subhradip Dhar Store Manager Cox and Kings Limited (Mobile No. 91 [protected]) sent me an E-Mail dated 22nd August 2019, mentioning the tour details(The tour named as HIGHLIGHTS OF CHINA \\ 18TH OCT 2019), cost and payment procedure. Accordingly I have paid Rs. 1, 20, 000/- (One Lakh Twenty thousand only) as advance on 23rd of August 2019, vide cheque no. 038340 from my Axis Bank account, money receipt attached. Further on 4th of September 2019 I paid another Rs. 1, 12, 743/-(One Lakh twelve thousand seven hundred forty three only) through NEFT (Vide Reference No. AXMB[protected] from my another Axis Bank Account as a full and final payment for our aforesaid tour please find the attached money receipt.
After completion of the all necessary formalities and full payments Ms. Subarna Shaw, Executive Cox and Kings on 04th of September 2019 took our original passports for visa purpose and also we filled up forms for visa. I also submitted my income proof, Income tax return documents, employers NOC for travelling etc. according to their instructions.

After coming across different media News we have started following up with the above said staffs and they shown reluctant attitude and tried to create an impression that as our tour date is in the later part of October so we need not to be worried and issues are only with European countries. Furthermore when I directly wrote a mail to Cox And Kings Central grid team on 9th of October 2019 Mr. Neville Mistry wrote on behalf of company and confirmed that the said tour is now stand cancelled.

We are in a great mental disquiet and anxiety as we don’t know the fate of the amount of Rs. 2, 32, 743/-paid for the tour .

I am running to pillar to post, however not getting any solutions.