Cox & Kings India — inappropriate meal types in the emirates airlines | |
Booking id:1107858 (Booked with saritha kanpuri, banjara hills, hyderabad on september 7, 2018) Tour: scandinavian delight with russia Beginning july 27, 2019 from hyderabad Ending august 10, 2019 at hyderabad. Flights: ek 525/ek133 to moscow via dubai Copenhagen to hyderabad via dubai: by ek152/ek526, august 9/10, 2019 Meal types requested while booking: vegetarian (Non-jain): santi kumar ghosh Hindu non-veg: sreetama ghosh Mr. Kishore kumar kuppala handed over the flight tickets on july 24. As the tickets had no mention of meal types, i requested him both verbally and by whatsapp message to ensure that i get vegetarian (Non-jain) meals and sreetama ghosh gets hindu non-veg meals on the flights. In the hyderabad to dubai flight we were both served jain veg meals which we could not eat. From the dubai airport i whatsapp messaged both kishore kumar kuppala and saritha kanpuri about the error in our meal types. While kishore kumar didn't reply, saritha replied that she would be requesting for the necessary changes. Once again we were served jain veg meals on the dubai-moscow flight. On august 9, the day of our return from copenhagen, early in the morning, i once again whatsapp messaged kishore kumar and saritha kanpuri about our meal types. There were no replies. Once again on the return flights copenhagen-dubai-hyderabad we were both served jain veg meals on both the flights which we could not eat. As we remained very hungry on all the flights, we had to purchase meals at every halt during our onward and return journeys. On all the occassions the flight crews did not heed our requests for meals of our choice. This made us feel extremely humiliated. Our sufferings from hunger, humiliation, not receiving services we paid for and finally, eating at our own expenses call for adequate compensation. Even a token compensation of 200 euros will make us consider cox and kings for our future tours.. Was this information helpful? | |
Cox & Kings India customer support has been notified about the posted complaint. | |
Add a Comment | |
71%
Complaints
380
Pending
0
Resolved
268
+91 11 2676 8811 [New Delhi]
+91 80 2223 9192 [Bangalore]
+91 44 2836 3000 [Chennai]
Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
Post your Comment