Cox & Kings India — inappropriate meal types in the emirates airlines

Booking id:1107858 (Booked with saritha kanpuri, banjara hills, hyderabad on september 7, 2018)
Tour: scandinavian delight with russia
Beginning july 27, 2019 from hyderabad
Ending august 10, 2019 at hyderabad.
Flights: ek 525/ek133 to moscow via dubai
Copenhagen to hyderabad via dubai: by ek152/ek526, august 9/10, 2019
Meal types requested while booking: vegetarian (Non-jain): santi kumar ghosh
Hindu non-veg: sreetama ghosh
Mr. Kishore kumar kuppala handed over the flight tickets on july 24. As the tickets had no mention of meal types, i requested him both verbally and by whatsapp message to ensure that i get vegetarian (Non-jain) meals and sreetama ghosh gets hindu non-veg meals on the flights.
In the hyderabad to dubai flight we were both served jain veg meals which we could not eat. From the dubai airport i whatsapp messaged both kishore kumar kuppala and saritha kanpuri about the error in our meal types. While kishore kumar didn't reply, saritha replied that she would be requesting for the necessary changes.
Once again we were served jain veg meals on the dubai-moscow flight.
On august 9, the day of our return from copenhagen, early in the morning, i once again whatsapp messaged kishore kumar and saritha kanpuri about our meal types. There were no replies.
Once again on the return flights copenhagen-dubai-hyderabad we were both served jain veg meals on both the flights which we could not eat.
As we remained very hungry on all the flights, we had to purchase meals at every halt during our onward and return journeys.
On all the occassions the flight crews did not heed our requests for meals of our choice. This made us feel extremely humiliated.

Our sufferings from hunger, humiliation, not receiving services we paid for and finally, eating at our own expenses call for adequate compensation. Even a token compensation of 200 euros will make us consider cox and kings for our future tours..
Was this information helpful?
No (0)
Yes (0)
Cox & Kings India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Cox & Kings India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    380
    Pending
    0
    Resolved
    268
    Cox & Kings India Phone
    +91 11 2676 8811 [New Delhi]
    +91 80 2223 9192 [Bangalore]
    +91 44 2836 3000 [Chennai]
    Cox & Kings India Address
    Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
    View all Cox & Kings India contact information