Cox & Kings India — magical leh ladakh tour with cox and kings- not provided services

Address:

Rajkot, Gujarat, 360001

I m sorry to say that regarding my complaint dtd.[protected] Cox and Kings has closed my complaint with remarks as "resolved", without any attempt of studying my complaint. I have already provided main details of my booking but they have replied that "provide booking details" and closed as resolved. To provide details their button 'add remarks' not working and it is compulsory to lodge new complain by customers. This is intentionally made time consuming and most of customers avoiding to go ahead because such class customers have lack of timing in daily routine.
I am pasting copy of my complaint and their reply and requesting you to take appropriate action in this regards. My suggestion is to call on all the complaintants, whose complaints are closed as resolved earlier " whether their complaints actually resolved by Cox and Kings ?" The complaint resolution ratio of Cox and Kings- should be mentioned ACCORDINGLY, so that more and more tourist can saved from making fool. My details of complaint was as under.
Quate, consumer complaints logo
menuSubmit ComplaintSearch
Home iconHome
Question iconQuestions
FAQFAQ
Search
search
Sign InSign in
© 2019 Consumer Complaints Forum
If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via E-mail

Travel AgentsCox & Kings India magical leh ladakh tour with cox and kings
Cox & Kings India — magical leh ladakh tour with cox and kings

1 Review
Rajkot, Rajkot District, Gujarat, India
Vimleshgiri on May 31, 2019
Submit a Complaint
I advise all tourist to avoid leh ladakh tour with cox & kings. We share our experience hereunder.

We eight family members from rajkot booked magical leh ladakh tour with cox and kings starting from 25th may 2019 to 01st june 2019 from delhi to delhi program. Our experience is very disappointed till 30th may,

Everyone know why we are choosing tours with experienced, branded traveling agencies? My belief is 'because i want to be relaxed with every tension and want to fully enjoy holidays with my family by paying little more.
However my experience for this tour is very disappointed.

I never felt relaxed during the tour. Cox and kings has no ownership towards their customers after collecting 100 percent booking amount.
No representative from cox and kings was present neither at delhi nor at leh to welcome us. We left on local driver at leh airport. The official person of cox and kings indicated in itinerary was absent on our arrival. On enquiry the person (Mr rahat) was arrived at hotel only to collect our id. He has not given tour details but when we enqired he replied that he will come in evening to provide details but we have never seen him again. When we have complain to higher authorities next day one person named ashish arrived and joined our group. On request to provide some details about places to be covered he replied that he is not our guide. He told that no guide was arranged for this tour. He was neither aware about places nor he has skill of tour leader or tour manager.
He has never advised time limit to every family for every place. Hence every time we have to wait for some persons (Intentionally delaying) by waiting in bus this boring period was from 30 minutes to one hour. No control of tour manager.
No attempt was made to united or introduce group members for memorable trip. The stay in tent in nubra valley was also boring. No camp fire was arranged by tour operator and when we requested to allow us on our own than ashish replied that you have to pay extra. Electricity and hot water arrangements were poor at nubra. Tent quality like lighting, door chain were not proper in our tent and complaint was not attended on the same day. Imagine how we have passed entire night in cool night? In the morning tour starting time was decided 7 am but water provided at 6 am. We have to hurry for breakfast. This mismanagement felt everywhere during tour.
During long traveling period proper places were not arranged for refreshments and wash room facility. Open close timing of visiting places were also ignored because tour manager has no idea about places, no proper planning done by cox and kings
There were lot of other small inconvenience which have spoiled our enjoyment. This happened from over 100 year old company.
We have called on many times to higher authorities but due to network issue no proper response received. We have loss of time, enjoyment and money. Only disappointment and dissatisfaction achieved. Majority of group members have same complaint. We have seen other groups in leh whose company have provided local guide along with tour manager. It is advisable to select proper tour operator for leh and ladakh. If tour operator not available at starting and ending place and during tour than what is the benefits to pay them extra. We have also option to directly contact to local operator at leh ladakh as ladakhi people are loving and honest. No cheating at every level.

I advise all tourist to avoid leh ladakh tour with cox & kings. We share our experience hereunder.

We eight family members from rajkot booked magical leh ladakh tour with cox and kings starting from 25th may 2019 to 01st june 2019 from delhi to delhi program. Our experience is very disappointed till 30th may,

Everyone know why we are choosing tours with experienced, branded traveling agencies? My belief is 'because i want to be relaxed with every tension and want to fully enjoy holidays with my family by paying little more.
However my experience for this tour is very disappointed.

I never felt relaxed during the tour. Cox and kings has no ownership towards their customers after collecting 100 percent booking amount.
No representative from cox and kings was present neither at delhi nor at leh to welcome us. We left on local driver at leh airport. The official person of cox and kings indicated in itinerary was absent on our arrival. On enquiry the person (Mr rahat) was arrived at hotel only to collect our id. He has not given tour details but when we enqired he replied that he will come in evening to provide details but we have never seen him again. When we have complain to higher authorities next day one person named ashish arrived and joined our group. On request to provide some details about places to be covered he replied that he is not our guide. He told that no guide was arranged for this tour. He was neither aware about places nor he has skill of tour leader or tour manager.
He has never advised time limit to every family for every place. Hence every time we have to wait for some persons (Intentionally delaying) by waiting in bus this boring period was from 30 minutes to one hour. No control of tour manager.
No attempt was made to united or introduce group members for memorable trip. The stay in tent in nubra valley was also boring. No camp fire was arranged by tour operator and when we requested to allow us on our own than ashish replied that you have to pay extra. Electricity and hot water arrangements were poor at nubra. Tent quality like lighting, door chain were not proper in our tent and complaint was not attended on the same day. Imagine how we have passed entire night in cool night? In the morning tour starting time was decided 7 am but water provided at 6 am. We have to hurry for breakfast. This mismanagement felt everywhere during tour.
During long traveling period proper places were not arranged for refreshments and wash room facility. Open close timing of visiting places were also ignored because tour manager has no idea about places, no proper planning done by cox and kings
There were lot of other small inconvenience which have spoiled our enjoyment. This happened from over 100 year old company.
We have called on many times to higher authorities but due to network issue no proper response received. We have loss of time, enjoyment and money. Only disappointment and dissatisfaction achieved. Majority of group members have same complaint. We have seen other groups in leh whose company have provided local guide along with tour manager. It is advisable to select proper tour operator for leh and ladakh. If tour operator not available at starting and ending place and during tour than what is the benefits to pay them extra. We don't recommend cox and kings for leh ladakh as tourist entirely left on their own.

Vimleshgiri bhavangiri goswami
[protected]@gmail.com


Complaint Status
[May 31, 2019]
Cox & Kings India customer support has been notified about the posted complaint.
Verified Support
Cox & Kings India Customer Care's response, May 31, 2019

Hi Vimleshgiri,
We are sorry that you had an unpleasant experience. We'd want to get this resolved right away. Please share these details with us on a direct message here, and we will get this resolved.
a. Booking reference number
b. Booking Location
c. Tour Name
d. Departure Date
e. e-mail address registered at the time of booking
Complaint comments Add a Comment Updated: May 31, 2019
Share0
Tweet0
Related Complaints
[Resolved] Cox And Kings - Misleading customers [43]
[Resolved] Cox And Kings - Non-Refund of 1.22 lakhs for more than 5 years in spite of amputation above knee [5]
[Resolved] Cox & Kings India Ltd - False Information and pathetic service [4]
[Resolved] Cox & Kings India - denying the cost the booking done much in advance. [3]
[Resolved] Cox & Kings India - Refund not recd [3]
[Resolved] Cox & Kings India - Deficiency in services and not giving refund [3]
[Resolved] Cox & Kings India - No transparency in refund policy. [3]
[Resolved] Cox And Kings - Horrible Cox and Kings tour- Cheaters [3]
[Resolved] Cox & Kings India - refund of cancelled tour cost of 224031 [3]
[Resolved] Cox & Kings (Fraud) - Biggest Fraud Travel Agent [2]
View all Cox & Kings India Reviews
Post your Comment
Your Rating (1 star is bad, 5 stars is good)

No Rating
Please provide as much information as possible...
Add Image
code
Submit
Cox & Kings India Logo
Cox & Kings India
Customer Care Service
Customer satisfaction rating
71
%
Complaints321
Pending19
Resolved224
phone
+[protected] [New Delhi]
+[protected] [Bangalore]
+[protected] [Support]
website www.coxandkings.com
location Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
View Full Information
Consumer Complaints | Submit Complaint | Sitemap | Latest Complaints | Updated Complaints | Terms o[censored]se | Privacy Policy

© 2019 Consumer Complaints Forum
If you have an inquiry, or any constructive thoughts, creative ideas, and reasonable offers, please, contact us