[Resolved] Cox & Kings India — making gala dinner charges @ rs 5000? mandatory
K
kantiarun
from Mumbai, Maharashtra
Address:
Mumbai City, Maharashtra
Website:
www.coxandking.com
I booked pleasure trip for my family through cox and king 'andaman delight' on 15th september 2017. Date of journey is 23rd december 2017 & they charged @rs 43000/ each approx. For 3 passenger.
Booking id: 844705
At the time of booking they never mentioned that gala dinner of 24th dec night is mandatory. Once all the payment is made they sent the 'travel voucher' on 19th december where in they are making it mandatory and unless i pay they amount hotel will not provide the room key.
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Jan 21, 2018
Complaint marked as Resolved
Cox & Kings India customer support has been notified about the posted complaint.
Dec 21, 2017
Updated by kantiarun I requested them not to make the '' gala dinner'' charges mandatory which is refused.
Verified Support
Dec 21, 2017
Cox & Kings India Customer Care's response Dear Guest,
Greetings from Cox and Kings Limited!
Whilst we acknowledge your details, we request you to share the e-mail which you used at the time of registration. Further, we wish to inform you that the contents of your feedback/communication have been forwarded to the concerned team; who will evaluate/analyse and revert back to you accordingly.
Sub: Booking Id: 844705: Andaman Delight With Air - Delhi tour Dated 23rd December 2017.
This is with reference to your feedback posted on Consumer complaint forum.
Whilst we are in receipt of your feedback, we wish to inform you that the contents of your communication are being looked into and we shall revert to you shortly.
May we request your patience and understanding in the interim period.
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Greetings from Cox and Kings Limited!!!
Sub: Booking Id: 844705: Andaman Delight With Air - Delhi tour Dated 23rd December 2017.
This is with reference to your feedback posted on Consumer complaint forum.
Whilst we are in receipt of your feedback, we wish to inform you that the contents of your communication are being looked into and we shall revert to you shortly.
May we request your patience and understanding in the interim period.
Thanking you.
Regards,
Customer Service Cell