Cox & Kings India — no refund of the booking amount since 3 months

Address:Shop No.2, Moreshwar Kamal bldg, Dr. R.P. Marg, Next to Saikripa Hotel, Talaopali, Thane - West 400602, Thane, Maharashtra, 400602

We have booked amhi travelkar advitiya europe tour (Booking date 28-may-2019) with cox and kings, thane branch for the departure date of 12th of aug 2019. We paid 80000 as booking amount. However due to medical reasons we have to cancel the trip on 12th of june 2019.
We are eligible to get the refund of around 56000 as per the company policy. However its been almost 4 months we are continuously following for the refund, but there is no response from the said authorities.

Booking id - 1105873, 1103032
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