[Resolved]  Cox & Kings India — refund not made, fake stories and promises

Address:	Mumbai City, Maharashtra, 400001
Website:	www.coxandkings.com/corporate/our-offices/maharashtra/mumbai

Team,

I cancelled my international trip and when asked to refund back my booking amount, the travel agent and the team started building up fake stories and kept delaying to initiate the refund.

The excuses given by them are as follows -
1) the head of the department is not available.
2) i have already spoken to the accounts team and they will be will initiating your amount soon.
3) i have personally spoken to the sales team and have initiated the refund
4) you will get your refund in 3-5 business days
5) i shall take your case on priority basis
Etc etc etc...

Here i am with there fake attitute and misleading guidance.

With my threatening emails and calls, the agent would only call me back giving another fake promise.

I have the mail chain and my threatening mails too.
I am attaching the screenshots of emails in this forum. If people in this forum don't help me, i shall approach the consumer court and will make sure the ceo of this company knows about his employees well.

Enquiry id: 2920084

Agent name: dhara chitroda
Email id: dhara. [protected]@coxandkings.com
Phone no:[protected]She is smart enough not to give me her extension code so that customers struggle more on reaching her online)

Agent name 2: vikas poojary
Email id: vikas. [protected]@coxandkings.com
Phone no: [protected] extn - 6719 (I cant reach him in this extension too, they are all of the same category)

The false sales team: cc. [protected]@coxandkings.com,
Cc. [protected]@coxandkings.com (There email ids doesnot work as i keep getting my emails bounce back to my inbox every time i send a mail)

The sales team did call me but again promised me to take my case on priority but they ignored.

I shall wait for a week and see if this forum is a help, else consumer court isn't that far away.

Thanks!
Aradhana
[protected]