[Resolved] Cox & Kings India — tour cancelled just 15 days before the scheduled date

Prerna Sikdar

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I had booked for thailand malaysia singapore trip scheduled on 29th dec 2018, and these people informed me about the cancellation of the trip just 15 days prior to the scheduled date. Is it a regular practice for this company, 200 yr old that too. The entire money 4 lakhs for 4 people have been taken, passports taken (Not yet given back to us) and informed us just by a short mail on 13th dec, 2018. I want immediate response by mail or whatever. Sales representative: stanford decosta (A horrible person, never taking calls, always rude)
Trip : all of far east winter tour
Date: 29.12.2018
I want immediate response else i will resort to social media.. All my 3000 friends should know this so that they don't make the same mistake of going for a costly trip by this travel agency.

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Jan 17, 2019

Complaint marked as Resolved

Cox & Kings India customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

Cox & Kings India Customer Care's response Hi Prerna,
Our apologies. This shouldn't have happened. Let's try and figure a way to resolve this. Can you please send us the following details, and we will help you out:
a. Your Booking reference number
b. Booking Location
c. e-mail address registered at the time of booking