[Resolved]  Cox & Kings India — Tour inconvenience

Address:

Mumbai City, Maharashtra, 500003

I N. Bosu Babu ( Assistant Executive Engineer in AP state electricity department ) along with my wife have opted for Gangtok, darjeeling trip from[protected] to 08-10-16 by cox & Kings. I requested for inclusion of Nathula Pass as it was not there in the package. When it was denied by u I requested you to extend my tour for one more day (as reserve day to go for Nathula ) i.e. upto[protected] to go to Nathula and i paid an extra amount accordingly. During my trip ur staff informed me that, going for Nathula on a separate day is waste of time and it can be done on the same day when i visit Tsomgo lake and Baba Mandir both were already in ur package.
Nathula is just 4 km away from Baba mandir and that information is not known to ur people till i informed them from Gangtok. For the extra 4km ur local tour operator charged us ( 2 passengers ) Rs.5000/- stating that some permissions are required whereas actual permission fee is Rs 200/- for person only. To my surprise I found some other names also in the permit letter and they were also charged huge amounts. In fact, all other local tour operators are charging Rs.700/- per head for 6 seater vehicle to Nathula tour which includes Tsomgo lake and Baba Mandir also. That way i made to pay large amount to him for 4 more km in addition to payment made for one extra day to you. One day was also wasted for me because of the poor programming by ur people. Your staff should have a proper idea on the places u r offering tour services. Bur they are purely depending on the local operators and acting according to their tunes.
A mobile no. of one Mr . SANKET BHOSALE ( [protected] ) from Mumbai office was given to me for assistance during my trip. That man never properly attended my calls and made me to suffer a lot. When I repeatedly questioned him he cut my cal and never turned up again. It is so unfortunate that such persons who did not even have courtesy to attend the grievances of customers on tour are working in ur company. I request u to take stringent action on Mr Sanket Bhosale otherwise more customers will suffer in future also. It is sad that even after allowing 3 weeks of time after I booked my program, ur staff could not get relevant information about my tour and caused much inconvenience to me. They have wasted my time and money as well.
I once again request you to take immediate action in this regard and let me know.

[protected] Yours Sincerely

N. BOSU BABU