Cox & Kings India — uk delights cancelled rs.2 lacs refund pending

Address:

GOVINDARAJAPURAM I STREET, NANDHIVARAM, 603202

File no.20180bt2059083

Cox and kings - chennai, spur tank road chethpet branch

I have booked uk delights for self and wife during december 2018 and paid rs. 2 lakhs. Even after 8 months, they could not arrange a tour program but they told me every month departure would be there for uk. They informed in the month of august 2019 the tour program was canceled. Without even confirm the date of tour program the visa team processed the visa for uk which is purely the internal mistake. Now they wanted to pay rs.177220/- instead of rs.2 lacs. Who will pay the interest loss for 8 months.
What i can do with the uk visa if they canceled the tour. While paying the amount through hdfc credit card they deduct rs.2000/- towards the fees credit card.
If the customer canceled the program they have to forego huge amount if cox and kings canceled the program?? Again customer has to lose money.

Now cox and kings forcing me to accept in writing for rs.177220/- for making a refund. It is cheap bargaining and i did not accept. They have to pay interest for eight months keeping my money with them

Hence i request you to forward the complaint.

Regards

Prathaban