Cox & Kings India — unprofessional and emphatic, completely unacceptable services

Address:	Mumbai City, Maharashtra
Website:	www.coxandkings.com

I had booked 9 nights 10 days package for my parents to dubai with cox & kings. 3 nights in hotel hitlon al mina and 6 nights in fortune grand hotel and apartments in bur dubai. Initially, everything was fine on the tour although they have overcharged for the transfers to us. On the day of arrival my father gave his local mobile number to the person who has picked them and person name mr. Sharma in order to communication my parents went very first time on vacations unaware of the conditions and everything. I have explained them well. They were booked for city tour, desert safari and dhow cruise which went well. Everytime cab drive used to call my father and that is how they got picked up from their hotel (Hilton). Later they got a transfer to second hotel fortune grand which turned out to be a nightmare. The room they got was okay but breakfast each day was unbearable and they kept repeating only 3-4 dishes on the menu. The tv remote in room did not work for all 7 days they stayed there despite multiple complaints. The landline phone did not work except the last day after multiple complaints

The last two tours were dubai mall visit and abu dhabi full day city tour which was the highlight of their tour. Dubai mall visit went fine. The day they were supposed to get abu dhabi tour they were supposed to get their pick up between 8:30 am to 9 am in the morning. They were ready and as landline was not working my father went to hotel reception at 8:15 am and informed them about our pickup for the tour so that they should not miss it. They always got a phone call from drive except for this day and they missed the tour my father called mr. Sharma around 9 am asking about the cab he asked for some time to check and later said it would be there in few mins so my parents started to wait again only to find out that the cab had come to hotel and hotel people called on room landline multiple time (Which was not working and my father informed this to them and left his cell number at reception) no one tried to call them on their cell number and drive did not bother to call his manager and informed same. They missed the tour. And hotel people and cox and kings supplies stared to ask for usd 60 to rearrange the tour. Same day they asked usd 60 and next day also when i got to know the situation being in india saying it will be the private tour and they have compensated already usd 100 for the same tour. And did not provide even after multiple complaints and fault at the end only. I am highly disappointed with the way they behaved and just tried to make money out of this situation.

I am seeking refund of the abu dhabi city tour which they missed and as well compensation for the mental tension and trauma they created