[Resolved] Cox & Kings India — urgent - booking issue at last moment (worst experience)

[Resolved] Cox & Kings India — urgent - booking issue at last moment (worst experience)

C Chakresh Singh from New Delhi, Delhi

I have booked a customized honeymoon package for dubai and mauritius (Package cost: rs. 263100/-). The booking id is 1063145. I did the initial payment of rs. 40000/- on 17-jan-2019. Vijay arora ([protected]) was dealing with me. After initial payment i have not received any call from vijay and not from any other person of cox and kings. I have followed multiple times vijay. He was not picking up the call so i need to call him multiple times. I followed multiple times for the remaining payment. On 26-jan-2019 he said that i need to do payment of rs. 60000/- and he will share the link. I have received the payment link on 31-jan-2019 after multiple reminders. When i tried the link for payment it was expired. I informed vijay at the same time and he said he will call me but i have not received any call. Today i tried 13 times (Proofs available) and after that when he picked the call he informed that your bookings are not done because they have not received payment. Why i have not received any reminder from vijay and cox and kings. This is a mistake from vijay and cox and kings side. I want the same package at the same cost on the same dates. I am getting married on 15-feb so i hope you can understand my situation and you cancelled booking at last moment. I was not accepting it from cox and kings and now i can understand why sotc is better than you. I need the same package. As this is a honeymoon package so i can not change the dates, package. And i will not wear any addition cost. Payment reminder is your job not my. If you have any proof of payment reminder then please show me. Otherwise accept your fault and provide the same package. You guys destroyed one day (Today) and i do not want to destroy any more day so i need solution by tomorrow. I have discussed the same issue on your customer care number (Rahul jaggi) and as per rahul the holding was till 24-jan-2019. And i received the next 60000 payment link on 31-jan-2019. Now can you please explain how the payment and holdings are related. Need the solution by tomorrow any how. And no booking cancellation. Was this information helpful? No (0) Yes (0)
Mar 15, 2019 Complaint marked as Resolved Cox & Kings India customer support has been notified about the posted complaint. Verified Support Feb 12, 2019 Cox & Kings India Customer Care's response Hi Chakresh, Thank you for sharing the requisite details. We are forwarding these, as well as the details of your concern to the relevant team. A representative will get in touch with you at the earliest. Thanks, Team Cox and Kings Feb 25, 2019 Updated by Chakresh Singh As mentioned in my previous complaint that I need same package at the same cost and on the same dates. Due to cheaper flight rates cox and kings changed departure date from 23-feb to 22-feb. due to this we missed the flight and whole trip. Worst Experience with Cox and Kings………I recently got married and booked a customized honeymoon package from Cox and Kings ( Booking reference = 2996091) ….I booked this package much before our wedding date in order to avoid last moment hustle… but just because of the stupidity and irresponsible behavior of their staff, they created problems in the bookings during my wedding period. The time actually meant for my enjoyment was destroyed and ruined ….. just to settle the issues created by their team. In addition to this, they preponed my departure dates without even informing and taking any kind of confirmation ….that to just because of the cheaper flight rates ……because of this lack of information, we both (me and my wife) missed our flight …..From yesterday’s onwards, multiple phone calls has been made but such a unresponsive behavior from their staff and no one is helping us to get out of this situation instead was asking for more and inappropriate money to resolve the issue…… I have to spend my golden and precious time in talking to their customer executives which actually should belong to my spouse and family. We are in mental stress and trauma ….thanks to the cheating of Cox and Kings ….. I request you all not to book any package from such cheaters ….or please discuss with me before proceeding with them.
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