[Resolved] CPP Group India — amount debited even after cancellation

manzaraqueel

from Patna, Bihar

Address:	New Delhi, Delhi
Website:	india.cppdirect.com/card-protection

I was the member of CPP having membership IA1289197, even after Cancellation request of membership in the month of July 2017 the amount of Rs 2499 was deducted from my account on 3 September 2017 and again today on 3 sep 2018.
In the month of September itself I have called your customer care from where i got the reply that the amount is already sent back to my account on 6 September 2017, but no amount was credited. I have mailed on [protected]@cppindia.com on 28 dec 2017, 31 dec 2017 and again in 19 feb 2018, but not got any reply. Again today second time the amount is deducted.
Today when I called the customer care they replied that they have not received such amount.
Anyway kindly do the needful, for y

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Oct 21, 2018

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2018

CPP Group India Customer Care's response Dear Customer,

We have tried to contact you on the contact numbers registered with us for your membership IA1289197, however, we have not been able to connect with you.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.

Assuring you of our best services at all times.

Regards,
CPP Team

Sep 06, 2018

Updated by manzaraqueel Not a single call has come to me. You can also contact me on my alternate contact number [protected], [protected]

Verified Support

Sep 12, 2018

CPP Group India Customer Care's response Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards,
CPP Team