[Resolved] CPP Group India — card protection plan without my permission

pratyush.bisoyi

from Jharsuguda, Odisha

Address:

Khordha, Odisha, 751030

I applied for a RBL credit card last month and then received a call regarding the Card Protection Plan, which I refused to have. Even then they enrolled me so I called their customer care number and told them to cancel this plan the same day & they said that it ll be cancelled. Now after a month my
card has been charged Rs. 1000/- for the same Protection Plan that I refused to accept.

I want this plan to be cancelled immediately and get my money refunded.

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Oct 28, 2018

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

CPP Group India Customer Care's response Dear Customer,

We wish to confirm to you that your membership no. IA4707819 has been cancelled on 22/09/2018 as per your request. The refund of the membership fee is in process and will reflect in your payment account within 6 working days from the cancellation date.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.

Assuring you of our best services at all times.

Regards,
CPP Team