Verified Support
Feb 01, 2018
CPP Group India Customer Care's response Dear Customer,
We would request you to mention your CPP membership number and contact details. This will help us in resolving your query.
Please contact us on our 24-hour help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.
Assuring you of our best services at all times.
Regards
CPP Team
Feb 01, 2018
Updated by ashruthi My CPP membership number is IA3013954. My claim is still not settled. Every time I contact CPP customer care they simply say I have not submitted some documents and that is why it is under process. I have all evidences to show that I have sent required documents to their business address. Infact I have sent twice. I have also sent scanned copies of those documents to their email address but the representative on call simply ignores.
I have also experienced the representatives disconnecting in the middle of conversation as they fail to answer my queries.
I will not recommend CPP to anybody.
Verified Support
Feb 08, 2018
CPP Group India Customer Care's response Dear Customer,
We have tried to contact you on the contact numbers registered with us, however, we have not been able to connect with you.
Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.
Assuring you of our best services at all times.
Regards,
CPP Team
Feb 08, 2018
Updated by ashruthi Please contact me again at my registered phone number. I will see to attend it as I'm away for work most of the time. I have been calling the toll free number but it has not helped me so far. I would like you to resolve my concerns at the earliest as I do not want to continue with this type of services.
Verified Support
Feb 13, 2018
CPP Group India Customer Care's response Dear Customer,
This communication is with reference to our discussion on 09/02/2018 for your membership IA3013954
We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.
Assuring you of our best services at all times.
Regards,
CPP Team
Feb 15, 2018
Updated by ashruthi My query is still not resolved. There was no discussion between us on 09/02/2018.
Verified Support
Mar 01, 2018
CPP Group India Customer Care's response Dear Customer,
This communication is with reference to our discussion on 28/02/2018 for your membership IA3013954.
We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.
Assuring you of our best services at all times.
Regards,
CPP Team
Mar 05, 2018
Updated by ashruthi After all the painful and time consuming follow ups and bad response from some of your staff my query is now resolved. Thank you for responding and fulfilling the purpose of my CPP subscription.
I was looted by about INR 60000 on 22/02/2018 soon after my SBI Credit Card xxxx0206 was billed an amount INR 1649 as Membership Fees for Card Protection Plan(CPP) Membership No: IA3558796. Promptly I blocked my Cards and Called CPP toll free number and they advised me to lodge a FIR in the Local Police station and sent me a e-mail with attachments. And accordingly I had collected all the documents and sent to them by speed post on 05/03/2018 and the same was received at Gurgaon office on 08/03/2018. My repeated e-mail since 5/03/2018 remains unanswered but when I called them in toll free number they said their system shows majority of documents are not received as mentioned in the check list including letter of subrogation. The same envelope contained required documents including letter of subrogation notarized in local court as mentioned in check list then how some of them are received by them others not. When I emailed SBI Card customer care regarding reversal of lost amount immediately I got SMS in my Registered Mobile that They will refund my CPP membership fees INR 1649, at a time when I was looted INR 60000. It appears that CPP is simply a call centre with an owner sitting at UK with a Non Real Indian(NRI) Origin allegedly collect Vital information of Credit and debit Cards of PSU Banks and sell it to Cyber criminals and when customer claim they offer refund membership money (INR[protected] after siphoning of huge amount from innocent Indian customers.
With Regards
Dr Prabir Banerjee
Associate Prof.
Jagiroad College
Jagiroad-782410
Morigaon, Assam
We have tried to contact you on the contact numbers registered with us for your membership IA3558796, however, we have not been able to connect with you.
Request you to please contact us on our 24 hour helpline numbers –1800 419 4000 (toll-free) or 6000 4000 (please prefix city STD code) for your query related to CPP Card Protection Plan.
Assuring you of our best services at all times.
Regards,
CPP Team