[Resolved] CraftsVilla.com — order #[protected] transaction complete. no message or mail for confirmation

Janvi M

from Chennai, Tamil Nadu

Address:

C 1301 royal classic, Andheri west, Mumbai City, Maharashtra, 400053

I made an online purchase of 2 anarkalis with a cash on delivery option which i cancelled to be able to make a card payment with a fresh new purchase. The new purchase was 1 anarkali of 1661/-. The payment was successful as the amount is debited from my account. The confirmation that i saw on the website only had order number with the purchase details. My number and email id and address didnt appear. I habemt got any confirmation by sms nor by mail. I have sent my contact details by mail. But have no revert from craftsvilla. Requesting you to act on this case either by delivering the anarkali in 4 days maximum or refunding the amount to my bank.
Thanks
Janvi
M. [protected]@gmail.com

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May 3, 2019

Complaint marked as Resolved

Verified Support

Apr 01, 2019

CraftsVilla.com Customer Care's response Hello Janvi,

Sorry for the inconvenience caused. We need your cooperation Please allow us some time. We are working on it with our concerned department and will get back to you shortly. We appreciate your patience.

Verified Support

Apr 01, 2019

CraftsVilla.com Customer Care's response Hi Janvi, Thanks for your patience. As per our record, the refund amount has been already initiated to your account on 28-Mar-2019 so kindly check your bank details.