CraftsVilla.com Customer Care

CraftsVilla.com Customer Care

CraftsVilla

Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex
Mumbai
Mumbai City District
Maharashtra
India - 400101

Customer Care Phone Numbers and Contacts

Phone:
Working hours:
Mon10:30 am - 07:00 pm
Tue10:30 am - 07:00 pm
Wed10:30 am - 07:00 pm
Thu10:30 am - 07:00 pm
Fri10:30 am - 07:00 pm
SatClosed
SunClosed
Registered Address
36, Centrium, Lokhandwala, Kandivli East, Mumbai - 400101

Corporate Address
1502 G Wing, Lotus Corporate Park, Goregaon East, Mumbai - 400063
Satisfactory Rating
2%
Complaints
656
Responses
9
Resolved
12
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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CraftsVilla.com related photos (158)

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CraftsVilla.com Customer Care related pictures (158)

CraftsVilla.com Complaints & Reviews

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Craftsvilla.com — Refund policy is not good

 D0lph!ne on Apr 29, 2016
I ordered one Product. The product look feel and quality was soooo poor, so raised a return request. They is no reverse pick up policy which is really really bad. I sent the product back through courier, the seller received the product but i did not receive the refund the amount from craftsvilla. I followed them via mail many times but still i did not get any response. Very much dissapointed with craftsvilla.com...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Muta red embroide kurta Return

 Saima Alikhan on Apr 14, 2016
I want my money because I am nt satisfied with the product quality plz tke ur product back and refund my money as soon as possible.fastly...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Need to cancel my order

 mansi panchal on Apr 13, 2016
Please cancel my order as I m not in the town and moved to Mumbai... I tried my best to cacel it...but i failed...i cant accrpt the order for nw...My shipment no. Is 102279850.. Track no. Is EZ721961189INCcourier partner India post....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Craftsvilla.com — Product returned but didn't get refund

 meenu dua on Apr 12, 2016
I bought a saree/suit from craftvilla, quality of product wasn't good, so i decided to return it. They do not have tie-up with courier company for return, so they asked me to send the product back and they will refund my money plus courier charges. I returned the product, but they say it didn't reach the seller. I provided the tracking details, also proof that product is delivered. But they haven't refunded my money. Product cost was 760+100 rs courier charges.Courier got delivered on 14th feb.
Order number #102151646
Tracking number #639407535- ondot couriers.
I have attached...
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Craftvilla — Not accepting return request

 neha21kot on Apr 10, 2016
I have ordered one lehenga from craftvilla for Rs 3048 and they are now not accepting the return request. The actual product color is not matching with the color of the product dislayed online. They have chetaed me as a customer.
as I was not at home and couldnt check the product in 7 days so they are not accepting return reuest. Although I had not missed any bills and fully opened the product from packaging.
Craftvilla is such a bad online ordering company, never go for it...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Product not received/delivered

 prasanna1508 on Apr 13, 2016
Product not received very casual approach and they told product received
I have placed two order on site of craftvilla. com, but till not recived product ...the consignment number given by them is not genuine and falsely number. Very worst delivery service. Shipment #102233903
Order number #102883793
Tracking number CG509828455IN...
Complaint comments  Read comments Complaint category Online Shopping

Company Craftsvilla — Products not match to photo

 anuj 606 on Apr 8, 2016
Products not match to photo colour and quality. Product very poor and prise is very high...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — 102929976

 hera parveen on Apr 7, 2016
Hello sir am going to out of state please cancel my order i dont need it and am too weigted so it will not come to me because am too fat and they did not given me also much suit to be stiches and am going out of country in three days so u would be here to receive this and the costemer will come and he will be back so i dont need this i will order another one after returning please cancel it...
Complaint comments  Read comments Complaint category Online Shopping

Craftsvilla.com — Return policy and quality of their products

 monikaa.singh10 on Apr 7, 2016
Craftsvilla is definitely NOT a standard online shopping site, and has very, very poor quality of clothing that is delivered.
The delivered product is no way similar to the one shown in the picture, and the kind of material used is highly cheap, and details pre-given are very vague. I advise people to stay away from this site.
There is no set standard for return and refunds. They are living in some old era wherein customer will have to go and courier / post the item if it needs to be returned. That too within limited time frame and limited courier amount that is just Rs.100 as these...
Complaint comments  Read comments Complaint category Online Shopping

Craftsvilla.com — Clothing material

 Jeena Sajimon on Apr 5, 2016
Craftsvilla is definitely NOT a standard online shopping site, and has very, very poor quality of clothing that is delivered.
The delivered product is no way similar to the one shown in the picture, and the kind of material used is highly cheap, and details pre-given are very vague. I advise prospective customers to stay away from this site.

Cheers,
from a fellow human being who cares!...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — 3109_2055_tusser

 Komal Jaiswal on Apr 7, 2016
Helo sir.I want to return my product.its, a silk saree.it is, not as per the product which is shown on ur website.its a silk sareee.but it's not looking like a silk.and its look like as if it cut from a roller (thaan)
There is no aachal.it's a hole printed saree.and the colour which is shown on ur website it looks beautiful golden .but its not a golden .it is something type of cream colour.and the saree border its it's at all good.thank u...
Complaint comments  Read comments Complaint category Banks

Craftsvilla.com — Craftsvilla denied to give me my order product even after taking payment.

 Vishalpareek.vp on Apr 4, 2016
My order id is 102910915. I order 5 sarees from craftsvilla application. 5 sarees which total amount to rs 1000 and shipping 500. They asked me to pay 1500. I paid them through my debit card. After my order placed I got a mail that the saree cost 11500/= and we will return u ur 1500/=
I have complained this to craftsvilla through email along with the screenshot which clearly show the cost of every saree as 200 rupees. The cost of the saree was shown 2200 with a cross on it and was with a new price of 200 each. If they gave this offer than why are they now not ready to give me my ordered...
Complaint comments  Read comments Complaint category Online Shopping

Craftsvilla.com — Product material

 Sidhu toor on Apr 3, 2016
My order no.102875577 delivered on Thursday 31st March 2016.the dress which I got is totally different and work is vry poor.my order was a blue color dress of rashmi deasi blue 21005 exclusive. Work and material is vry much cheap.Iam not satisfy with product so Plz refund my payment.craftsvilla selling vry bad quality product.it is totally fraud they show other thing and send another.Last thing is plz refund my payment...
Complaint comments  Read comments Complaint category Other

Craftsvilla.com — Non delivered

 Polly kams on Mar 31, 2016
The delivery boy misbehaved and didn't delevered my consignment at my address.. also the attitude of the boy was not appropriate. Kindly resend the my consignment through another courier ASAP. I requested that person to redelivered but his arrogant behaviour is not acceptable. Kindly take appropriate action and resend my courier.
pls revert ASAP...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Complaint regarding less supply than ordered

 Mercy Rojan on Mar 29, 2016
Sir i ordered 2 sarees from your site with order number 440769 with awb ez721640459in on 17-3-2016 and i got my order today 29-3-2016 and i paid rs 1776/- as per the amount you told but when i checked my commodity there is only one saree instead of 2 but payment for 2 saree has been taken.Sir please accept my complaint and kindly deliver me the other piece for me or refund me and do the needfull for me . Thanking u...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Product not received!

 kornica ganguly on Mar 29, 2016
Poor customer servicing by Craftsvilla. I placed an order of 6 items during a much publicized Women's Day sale. 3 items from my order have still not arrived. The customer service is merely pushing me to the vendor saying that the vendor has confirmed delivery in the next 3-4 days, while the vendor calls me saying that one item is not in stock so to make alternate choices. 2 out of the three items are available however he refuses to send those due to a systemic billing concern. This was the first time I used Craftsvilla and have had this experience. Very disappointed. Is there any form of redressal...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Wooden pen

 kAnISHq guptA on Mar 28, 2016
I purchased a pen from craftsvilla stating that it is a wooden pen by the title "Onlineshoppee Wooden Ball Pen Just Like That Gift", but actually it is just a plastic pen of market value 20rs. but they gave me for 134rs., I was very happy that i am getting a wooden pen but they delivered a plastic pen hurting my ideas about the pen and my feelings, I paid using my debit card. They really cancelled my order and not notify by any medium when i called them on phone then they told that order is cancelled and then after two days they ship it, when request about my order and they also shipped(not delivered)...
Complaint comments  Read comments Complaint category Online Shopping

Crafts Villa — Kurti which is not same as i ordered

 Manjugupta343 on Mar 27, 2016
I am manju gupta i here inform you that my transaction no is102817599 i receive twokurti inonekurtiireceive onesareewhich iamnnot ordered kurti is not that which i ordered please refund my money shipmentno102204114andsshipmentno102204111and102172029 ireturn these products from where they cameiehatdi sales and sa fashion iam in custom department my husband is lawericantake action if my money is not refund ed...
Complaint comments  Read comments Complaint category Government Organizations

Craftsvilla.com — Deepika padukone blue saree

 Sharath Chaithanya Royals on Mar 25, 2016
My order number:#102225056 i am not received which I ordered colour of deepika padukoni blue saree MANGE81937155210 and I received other colour..if u please respond my complaint and return back of this product send me the original picture which u post..if it's not possible please return the cash..as early as possible..which I received 25/03/2016 and my complaint date 25/03/2016 so please fast up my complaint contact no 08686363989...
Complaint comments  Read comments Complaint category Online Shopping

Crafts Villa.com — Kurtis

 Daksha Waghela on Mar 22, 2016
I have one kurtis odered on 17th March 2016, kurtis not perfect size Small size and cloth not provide display same and kurtis send rough kurti .fooling people...
Complaint comments  Read comments Complaint category Online Dating Services

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