CraftsVilla.com Customer Care
CraftsVilla
Customer satisfaction rating: 5%
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664
COMPLAINTS

CraftsVilla.com Customer Care

CraftsVilla

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Address
Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex
Mumbai
Mumbai City District
Maharashtra
India - 400101

Customer Care Phone Numbers and Contacts

Phone:

Additional info
Registered Address
36, Centrium, Lokhandwala, Kandivli East, Mumbai - 400101

Corporate Address
1502 G Wing, Lotus Corporate Park, Goregaon East, Mumbai - 400063

Customer satisfaction rating
5%
Complaints
664
Responses
80
Resolved
12
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon10:30 am - 07:00 pm
Tue10:30 am - 07:00 pm
Wed10:30 am - 07:00 pm
Thu10:30 am - 07:00 pm
Fri10:30 am - 07:00 pm
SatClosed
SunClosed

CraftsVilla.com related photos (163)

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CraftsVilla.com Customer Care related pictures (163)

CraftsVilla.com Complaints & Reviews

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Craftsvilla.com — Not yet received my order

 Varunanu on May 27, 2016
Dear sir/ mam,

I query about my order no 103077938, pink saree beautiful work and the paid amount is 1390/- which has not been delivered yet. And the shipmentid is 102400919

I placed this order on 14 may with one more order no 103077961 and this last order no i have received.

Kindly confirm the status of order no 103077938 which has a shipment id 102400919. And delivered me as soon as possible.

Thanking you
With regards
Varun kumar...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Very very poor quality of product

 Kulkarni Anjali on May 7, 2016
My order no is 103036387 .i have ordered One saree(Thankar red heavy georgette designer saree)the same was recieved by me on 06.05.2016 i.e. Yesterday. The product is not to my satisfaction You have mentioned on site the details of saree' weighing 1 kg. but actually i have received 0.500gm as per the courier details i would like to mention the blouse lenght and height of saree is too short . I would like to return back this product and Kindly refund my money . My cell no is 9769811534.
Hoping for early reply and refund at the earliest....
Complaint comments  Read comments [78]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Not refund my payment

 agthjdgtjdgf on May 6, 2016
I am order a suit from thankar but suit is not perfect so i am return this by courier and i confirmed from thankar they received courier but my payment is not refund.

Details
Payment due: 1499
Services: cods
Shpr ref: 101177010

And my bank details is
Bank name:axis bank
Name: poonam devi
Account number:914010043179663

Pls pay my payment asap...
Complaint comments  Read comments [75]Complaint category Online Shopping

Craftsvilla.com — Paid for 2 received only 1.. Take action asap

 naman khera on May 5, 2016
I had ordered two suits of same item no. On 1st may. But today i got delieverd only one piece. Where is my 2nd piece?
Hipment no. 102352037
Delievery boy took the whole payment from me..
Please make my item delieverd to me otherwise i will file a case against craftsvila..
Payment was for 2 suits i had ordered but recieved only one..
I had orderd from craftsvilla for the first time and seriously got bad impression...
Posting it 2nd time..
No action has been taken by your side (Consumer complaints)...
Complaint comments  Read comments [79]Complaint category Online Shopping

Craftsvilla.com — Paid for 2 received only 1

 amitsharmaa on May 5, 2016
I had ordered two suits of same item no. On 1st may. But today i got delieverd only one piece. Where is my 2nd piece?
Shipment no. 102352037
Delievery boy took the whole payment from me..
Please make my item delieverd to me otherwise i will file a case against craftsvila..
Payment was for 2 suits i had ordered but recieved only one..
I had orderd from craftsvilla for the first time and seriously got bad impression......
Complaint comments  Read comments [86]Complaint category Online Shopping

Craftsvilla — Bad product

 naman khera on May 5, 2016
I m very much disappointed with the product quality..plz take it back and refund my money... order no is-102352747
the image of the suit was totally different from the item i have recieved ..
kindly take back the order and refund my money asap..
take a strict action against craftsvila so in future this type of mistake will not be happen..
first refund the money...
Complaint comments  Read comments [57]Complaint category Online Shopping

Craftsvilla.com — Item not recieved

 naman khera on May 5, 2016
I had ordered two suits of same item no. on 1st may. but today i got delieverd only one piece. where is my 2nd piece?
shipment no. 102352037
delievery boy took the whole payment from me..
please make my item delieverd to me otherwise i will file a case against craftsvila..
payment was for 2 suits i had ordered but recieved only one..
i had orderd from craftsvilla for the first time and seriously got bad impression......
Complaint comments  Read comments [1]Complaint category Online Shopping

Craftsvilla.com — Fake products

 shabs123 on May 5, 2016
102349176, this was my order no. I have always been shopping at myntra and jabbong. This was the first time i bought something from craftsvilla. Trust me the product is compltely diffrent from what they display. There return policy is also sooooo pathetic that u l hv to think 1000 times bfr returning.

its not only abt the product issue or money refund, its also about the emotion of your customers and this is how u r treating ur customers....
Complaint comments  Read comments [5]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Refund policy is not good

 D0lph!ne on Apr 29, 2016
I ordered one Product. The product look feel and quality was soooo poor, so raised a return request. They is no reverse pick up policy which is really really bad. I sent the product back through courier, the seller received the product but i did not receive the refund the amount from craftsvilla. I followed them via mail many times but still i did not get any response. Very much dissapointed with craftsvilla.com...
Complaint comments  Read comments [4]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Muta red embroide kurta Return

 Saima Alikhan on Apr 14, 2016
I want my money because I am nt satisfied with the product quality plz tke ur product back and refund my money as soon as possible.fastly...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Need to cancel my order

 mansi panchal on Apr 13, 2016
Please cancel my order as I m not in the town and moved to Mumbai... I tried my best to cacel it...but i failed...i cant accrpt the order for nw...My shipment no. Is 102279850.. Track no. Is EZ721961189INCcourier partner India post....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Craftsvilla.com — Product returned but didn't get refund

 meenu dua on Apr 12, 2016
I bought a saree/suit from craftvilla, quality of product wasn't good, so i decided to return it. They do not have tie-up with courier company for return, so they asked me to send the product back and they will refund my money plus courier charges. I returned the product, but they say it didn't reach the seller. I provided the tracking details, also proof that product is delivered. But they haven't refunded my money. Product cost was 760+100 rs courier charges.Courier got delivered on 14th feb.
Order number #102151646
Tracking number #639407535- ondot couriers.
I have attached...
Complaint comments  Read comments [4]Complaint category Clothing, Shoes & Accessories

Craftvilla — Not accepting return request

 neha21kot on Apr 10, 2016
I have ordered one lehenga from craftvilla for Rs 3048 and they are now not accepting the return request. The actual product color is not matching with the color of the product dislayed online. They have chetaed me as a customer.
as I was not at home and couldnt check the product in 7 days so they are not accepting return reuest. Although I had not missed any bills and fully opened the product from packaging.
Craftvilla is such a bad online ordering company, never go for it...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Product not received/delivered

 prasanna1508 on Apr 13, 2016
Product not received very casual approach and they told product received
I have placed two order on site of craftvilla. com, but till not recived product ...the consignment number given by them is not genuine and falsely number. Very worst delivery service. Shipment #102233903
Order number #102883793
Tracking number CG509828455IN...
Complaint comments  Read comments [2]Complaint category Online Shopping

Company Craftsvilla — Products not match to photo

 anuj 606 on Apr 8, 2016
Products not match to photo colour and quality. Product very poor and prise is very high...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — 102929976

 hera parveen on Apr 7, 2016
Hello sir am going to out of state please cancel my order i dont need it and am too weigted so it will not come to me because am too fat and they did not given me also much suit to be stiches and am going out of country in three days so u would be here to receive this and the costemer will come and he will be back so i dont need this i will order another one after returning please cancel it...
Complaint comments  Read comments [5]Complaint category Online Shopping

Craftsvilla.com — Return policy and quality of their products

 monikaa.singh10 on Apr 7, 2016
Craftsvilla is definitely NOT a standard online shopping site, and has very, very poor quality of clothing that is delivered.
The delivered product is no way similar to the one shown in the picture, and the kind of material used is highly cheap, and details pre-given are very vague. I advise people to stay away from this site.
There is no set standard for return and refunds. They are living in some old era wherein customer will have to go and courier / post the item if it needs to be returned. That too within limited time frame and limited courier amount that is just Rs.100 as these...
Complaint comments  Read comments [1]Complaint category Online Shopping

Craftsvilla.com — Clothing material

 Jeena Sajimon on Apr 5, 2016
Craftsvilla is definitely NOT a standard online shopping site, and has very, very poor quality of clothing that is delivered.
The delivered product is no way similar to the one shown in the picture, and the kind of material used is highly cheap, and details pre-given are very vague. I advise prospective customers to stay away from this site.

Cheers,
from a fellow human being who cares!...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — 3109_2055_tusser

 Komal Jaiswal on Apr 7, 2016
Helo sir.I want to return my product.its, a silk saree.it is, not as per the product which is shown on ur website.its a silk sareee.but it's not looking like a silk.and its look like as if it cut from a roller (thaan)
There is no aachal.it's a hole printed saree.and the colour which is shown on ur website it looks beautiful golden .but its not a golden .it is something type of cream colour.and the saree border its it's at all good.thank u...
Complaint comments  Read comments [1]Complaint category Banks

Craftsvilla.com — Craftsvilla denied to give me my order product even after taking payment.

 Vishalpareek.vp on Apr 4, 2016
My order id is 102910915. I order 5 sarees from craftsvilla application. 5 sarees which total amount to rs 1000 and shipping 500. They asked me to pay 1500. I paid them through my debit card. After my order placed I got a mail that the saree cost 11500/= and we will return u ur 1500/=
I have complained this to craftsvilla through email along with the screenshot which clearly show the cost of every saree as 200 rupees. The cost of the saree was shown 2200 with a cross on it and was with a new price of 200 each. If they gave this offer than why are they now not ready to give me my ordered...
Complaint comments  Read comments [1]Complaint category Online Shopping

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