CraftsVilla.com Customer Care

CraftsVilla.com Customer Care

CraftsVilla

Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex
Mumbai
Mumbai City District
Maharashtra
India - 400101

Customer Care Phone Numbers and Contacts

Phone:
+91 80 8062 2233
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433
282
Work days:
Mon10:30 am - 07:00 pm
Tue10:30 am - 07:00 pm
Wed10:30 am - 07:00 pm
Thu10:30 am - 07:00 pm
Fri10:30 am - 07:00 pm
SatClosed
SunClosed
Registered Address
36, Centrium, Lokhandwala, Kandivli East, Mumbai - 400101

Corporate Address
1502 G Wing, Lotus Corporate Park, Goregaon East, Mumbai - 400063
Satisfactory Rating
2%
Complaints
620
Responses
0
Resolved
12
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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CraftsVilla.com related photos (153)

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CraftsVilla.com Customer Care related pictures (153)

CraftsVilla.com Complaints & Reviews

Craftsvilla.com — Returned the product order no 102586220

 Akanksha Trivedi on Feb 9, 2016
I have returned the parsel of a suit more than10 ways back I have not received the money yet the details of parsel returned courier is given in image I was very upset with the product plese returned my money back as early as possible...
Complaint comments  Read comments [1]Complaint category Online Shopping

Craftsvilla.com — Dress is demes

 Sharma Suresh kumar on Feb 8, 2016
had order a lehga but m not satisfied for quality and dress is demes. I planning to return order plz return my money.. take ur dress back...
Order number is:-102655131
Email sureshbansal42@gmail.com
Phone :-9041835906...
Complaint comments  Read comments Complaint category Online Dating Services

Craftsvilla.com — Wrong item

 shetty yadav on Feb 8, 2016
I bought Designer dresses and dress color not same and packet in side wrong item from craftvill.com.but, I called them after that I send email to them also. Still I did not receive any replied from . So its worse experience I had. I.. i am shetty yadav and my shipment Ref1: 102044078 so plz pick up the wrong item ......
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Bridal lehengas

 Shivani Asthana on Feb 4, 2016
4-02-2016 thursday last few days we have ordered a product i;e bridal lehenga so we does not liked it we want to exchange it any buy a another product in exchange and in same rate we dont want to give much more money we want to include that same amount in last produccts amount so inform me as much as u can thganku sir....
Complaint comments  Read comments Complaint category Online Shopping

Craftsvilla — Lahenga with beautifull work 6004

 virender dalal on Feb 4, 2016
I am quite disappointed by the quality and work of lehenga ordered from crsftvilla and i want to return it back to the seller...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — The worst experience ever

 Prerana Dey on Feb 2, 2016
I had ordered an anarkali suit worth ₹999 and the very day i had placed the order i was sent a sms that my order has been dispatched. But after 13 days when i called in the customer care number, i was told that the seller did not dispatch my order. And the people who are responsible didn't even bother to inform me about it. Worst experience ever. Worst website i have ever seen....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla — Wrong product delivery

 Bindu Shoney on Feb 2, 2016
I had purchased a designer semi stitched grey and maroon chudidhar salwar suit (MHONE52783322700 ) which I have received today against COD payment of Rs.1349 which includes delivery charges of Rs.150 . On opening the parcel i was shocked to find the dress material to be totally different from what i had order. It turned out to be a pink n black one . If this is the kind of service offered it's sad to say that you will loose all your customers. I humblely request you to look into the matter immediately and send me the original dress material that i had actually ordered . Hoping for your immediate...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Regarding order no. 41245575173 and shipment Ref1: 102017431,the product slightely differs from provided information

 Shivali Shukla on Feb 4, 2016
Size problem and cloth material is not as per expectations. It was described at the website as semi-stitched but it was delivered full stitched. And size options was not available in the description, so after getting the parcel I realized that it wouldn't fit me. And as the cloth material is not good, it is ripping apart. Every second of handling is making the cloth more vulnerable to tearing. Not satisfied at all with the product. I request for the refund....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Shipment #101888964 payment pending since 19-12-15

 VVF on Feb 1, 2016
I have sent repeated mails to finance@craftsvilla.com regarding the payment of #101888964.


The shipment was done on 19th December 2015.

Its been 46 days and still the amount is yet to be credited in my account despite repeated mail reminders and phone calls to 98-92-676399....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Plain red saree

 Pooja Swami on Jan 30, 2016
I placed an order for Saree...it's more than a week but I didn't get any msg ...I have paid the amount by dabit card...I didn't get delivery of my product...this is my first experience with craftsvilla and that is very bad...
Complaint comments  Read comments Complaint category Online Shopping

Craftsvilla.com — Non refund money

 saurabh12313 on Jan 27, 2016
Respected sir,

I purchased an item no. (MFABL44157281220) FABLIVA latest deisinger white and pink straight Suit. at the price of Rs. 2499. order placed in the name of Mangal Pathak reg. mobile no. 9414361474.
After receiving the above item i returned it back because i have issue with size of article and its being 2 month of returning the above article i did not receive the amount which i paid at the time of purchasing the above goods.


I used various ways to contact you but not received any serious answer from you now i like to say that i am ready to...
Complaint comments  Read comments Complaint category Online Shopping

Craftsvilla — Muta prachai desai embroidered lehenga l 22

 Meddi on Jan 25, 2016
Sir i have ordered a muta prachai desai lehenga l 22 but the fabric and the colour is not as the same as it was shown in the picture .so i want to return my order and i kindly request you to return my money as early as possible...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Please refund. Product not delivered

 Sowmya A Sowmya on Jan 23, 2016
I am sowmya. ordered for a salwar suit with craftsvilla on 3/1/2016 paying rs.1499 and recieved an acknowledgment with the order number 101928824. till now there is neither any intimation about the order nor any initiation to refund the amount....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Lehenga and salwar suit both

 Diksha Barwade on Jan 20, 2016
The dress material is very old not a good quality not worthy, the pictures shows very high quality but in real it's very worst it spoils the brand name......
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Payment not received (Seller)

 sanaljohn007 on Jan 19, 2016
We got two orders from Craftvilla and shipped the products to the customer. But the payment has not been received from your end though it's been over 55 days now. This is really disappointing, they don't even have a courtesy to respond to our mails regarding the payment. It is now over 55 days we sent out the product and no updates on payment has been given to us. Worst website ever for shopping and selling. Worst customer service....
Complaint comments  Read comments Complaint category Online Shopping

Craftsvilla.com — Ordered product not delivered

 Sowmya A Sowmya on Jan 15, 2016
Prepaid order for a salwar suit at craftsvilla Craftsvilla Order: 101928824 worth rs.1499 was supposed to be delivered by 11th january but so far no intimation or delivery so far. worst service...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Bad quality product delivery / products with defect and made up from bad material

 Paritosh Paliwal on Jan 14, 2016
I have purchased three Items from craftsvilla.com site but unfortunately 2 of them dis satisfied me and I want to return due to dissatisfaction. I called to customer care number and got numbers of seller and had chat with one of them ( metroz - 2616561777) he is agreed to take it back but he told me to mail you first and asked me to take return address for this product (bollywood sarees Madhuri dixit in yello green) Order id - 101862475 I had several chat with the Vendor he was agree to take it back but craftsvilla.com refused to take it back.( I received a mail regarding to this) 2nd product...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Patiala suit

 khlsa on Jan 12, 2016
I m gurmeet singh khalsa i m purchased one patiala suit white qualty is very poor & dupta is mismatch.not a patiala suit.i m return this patiala suit...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Different product was delivered

 PoojithaS on Jan 12, 2016
I ordered a sari but I ended up getting a dress material that too after 10 days which was really shocking. This is something which has never happened to me as I do a lot of shopping online. I contacted the customer care and they asked me to return the product and the worst part is company is not responsible for picking up the product due to which I had to courier myself bearing extra courier charges which is extremely not supportive. Do not expect anything from this site except disappointment and loss of money....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Product not delivered yet ...

 123@n on Jan 11, 2016
My order no is 102517888 please check the status and solve this problem . My Order date is 3 Jan ..still i have not received not any MSG or call for my product related .. My Feedback for u ..such a bad or worst service ...no one follow me and solve my problem in your customer care no ... solve my problem asap possible otherwise i will go in height .....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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