CraftsVilla.com Customer Care
CraftsVilla
Customer satisfaction rating: 11%
Submit a Complaint
898
COMPLAINTS

CraftsVilla.com Customer Care

CraftsVilla

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Address
Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex
Mumbai
Mumbai City District
Maharashtra
India - 400101

Customer Care Phone Numbers and Contacts

Phone:
Phone:
172
70

Additional info
Registered Address
36, Centrium, Lokhandwala, Kandivli East, Mumbai - 400101

Corporate Address
1502 G Wing, Lotus Corporate Park, Goregaon East, Mumbai - 400063

Customer satisfaction rating
11%
Complaints
898
Pending
245
Resolved
43
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon10:30 am - 07:00 pm
Tue10:30 am - 07:00 pm
Wed10:30 am - 07:00 pm
Thu10:30 am - 07:00 pm
Fri10:30 am - 07:00 pm
SatClosed
SunClosed

CraftsVilla.com related photos (215)

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CraftsVilla.com Customer Care related pictures (215)

CraftsVilla.com Complaints & Reviews

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Craftsvilla.com — Returning of cloth

 aaradhya deepak on Sep 28, 2016
Want to return my order bcozz it is not of that color that i seen on site...want my money back and take the order back...and the craftsvilla site is not responding and not returning back...
my order no.-103185561
kapda le jao
paisa de jao
jldi aao

achha ni diye kapda
color dusra diye ho...
kb aaoge ...when u willl give money...and my shipping charges...also i want......
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla — Latest anarkali designer churidar salwar suit

 Pujali Karmakar on Sep 26, 2016
Product has been delivered on 26th of september.
Order no #103816754.
Shipment id - 103193621.
Material of the product is too poor and too cheap to wear. Completely fooled!!! Didn't like it at all. Want to return it immediately. I have completely my payment by cash on delivery on 26th sep. Kindly tell me when i will get back the money. Thank you....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Sharee

 mahi85 on Sep 26, 2016
This mail is regarding complaint against craftsvilla online shopping centre.
I ordered 4 sharees from your website with order number 103725414 on 31st Aug 2016.
Which later was splited into three different orders with order no:- 103090869, 103090867 and 103725454.

Out of above three orders I received only first two order (103090869 and 103090867) and the third order is still on the way. Whereas you people have committed to deliver all these orders within 6-8 working days.

And the order which I have received was not as per the specification mentioned...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — The product doesn't look same as shown in the picture

 Sonali Singh Bhadouria on Sep 24, 2016
The skirt i got by poshak mart does not match to the picture shown, like the feathers attached to it are not present due to which its not looking good. its order no. is 103164598. as the product is not up to mark so i request to collect it plz...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — For returning of order

 Smita2 on Sep 23, 2016
I order multicolored Banglory Fabric Semi stiched bollywood kurti, but quality wise i don't like the product, so i want to return order.
Oreder No. 103167694
Order Date - 17.09.2016
Shipping Date - 19.09.2016
Amount - 499
Shipping - 150
Ship To - Sunita Bende, Safal Hospital, 47 Congress Nagar, Opp. Dhanwate College, Nagpur - 440012
Please do the needful as early as possible.

Thanking You,
Regards...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Refund payment not received

 pvverma on Sep 21, 2016
I ordered a product of rs. 3969 and returned it on 10th sep because the product was completely rubbish. I also updated my bank details for refund. According to them refund had been initiated on 12th sep but yet i didn't received it. From 13th sep i was dropping mail and calling them regarding this but i am getting excuses only. After 10 days i received a response as a proof of refund initiated still not completed. Everytime a new customer care executive asked me to wait 24 hours but still i didn't get any positive feedback from their side. I provided them my bank statements as well but they always...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Non delivery of 0rder booked through aramex. aramex awb.42122305470

 Vijayan Kallada on Sep 21, 2016
I have made an online purchase through craftsvilla.. Order no.103155533., craftsvilla booked the same through aramexfor delivery.. While tracking i found it reached trivandrum. But everyday iam receiving a message your courier is out for delivery and get ready the amount for delivery., but till today no one came to my house for delivery the courier booked with awb 42122305470.. Everyday evening iam getting a message nobody in the house so delivery shifted to another working day. I am always in my house and waiting for them.. While i made a call to aramex office in trivandrum the person took the...
Complaint comments  Read comments [1]Complaint category Online Shopping

Craftsvilla.com — To return the fashion treasure new mehdi & maroon color designer printed salwar suit khr10005, order id : 103143698

 Chandrakanta1970 on Sep 20, 2016
Recieved product is not as good as shown in picture . The cloth of suit is not pure cotton and not suitable to wear for me so i want to return The Fashion Treasure New Mehdi & Maroon Color Designer Printed Salwar Suit Khr10005 .
Please refund my money and take back your product as soon as possible .
Thanking you and regreting for any inconvenience ....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Product and refund

 bacchi on Sep 20, 2016
I had ordered 2 suits on 9 th September and expected delivery 16 September but my order didn't dispatched till 20 of September, then I called customer care service and told everything to him then he cancelled my order and said my amount which I have paid Online for the item is refunded in 7 working days so please take any action for it otherwise I will complain in consumer forum...and refund my amount as soon as possible...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Cancel

 Lalsa kumari on Sep 19, 2016
I had ordered for 3 sarees on 19-09-2016 and have not yet received. Please cancel my order as i am moving out of town for couple of months
My
Shipment number: 103172505 & track number: 793675772.

Please kindly cancel my order....
Complaint comments  Read comments Complaint category Products & Services

Craftsvilla.com — I didnt get my order

 Naazz NA Zeeha on Sep 18, 2016
I didn't get my order till now.
Product Details:
Multi Color Banglory Fabric Semi-Stitched Designer Bollywood Kurti
Seller : Apple international.
it's too bad......
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Royal blue floral print bhagalpuri lehenga and banglori silk with crop top

 ccdate on Sep 17, 2016
Your product Quality is substandard.
Quality of Product is very Poor....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Lehenga quality is very poor and choli of this lehenga is too short...colour as not as i saw in photo

 leena jharbade on Sep 16, 2016
I ordered a lehenga from your web site ..it was not good it was of bed quality ...Lehenga quality is very poor quality ...
and colour is not as on photo...
.lehenga choli was very short ...
.very poor quality of fabrics...finishing is also not good...
overall the quality is not good...
I want to return lehenga...(rasam cream red...)
very very poor quaity on this fabric order
I send you messsage many times that i want to return it ..but you did not respond
Please take the lenga...

Order no...103140379

Tracking...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Cancellation of my order

 Evanzelina on Sep 16, 2016
I wanna cancel my order Id is 103781952...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Exchange the product

 sneha50 on Sep 14, 2016
I ordered a dress from craftsvilla.. It's delivered monday.. But now i want to exchange this dress with another dress.. Bcoz i don't like the material & the colour is also not same as shown online.. So i want to exchange that dress.. Order no. Is 103134949...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Change in the colour of the saree

 Anshika Shukla on Sep 14, 2016
The saree booked by me was light pink in colour and was a single coloured saree but the one which i received is orange and pink in colour that is its a two coloured saree so i request you to change the one dilevred to me by the light pink colour saree. As the saree dilevred to me looks very tacky so i request you to change it as soon as possible. I hope the actions will be taken apone my complaint...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Customer number

 Tanmay Rm on Sep 14, 2016
The new customer care number not working it say to press 1 and doesnt respond...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Return of kurti

 Domala Nagamani on Sep 13, 2016
I ordered a kurti from you few days back. It was not good. It was of bad quality. It is not as the one showed in the photo. I sent you message many times that I want to return it. But you did not respond. So I am sending a message like this. I even called you many times for this . But you just rejected the call and did not lift it. It's order id is 102818553. Please take the kurti return....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Poor quality product

 Natasha71 on Sep 13, 2016
The product is not to my satisfaction You have mentioned on site the details of dress material.material was of so poor quality.. it's not what I ordered.. I wll. Order embroidery dress material but its. Printed Pattern dress will be send to me.. this site will not show the exact thing what they selling.. after you received the product you will regret ..why you spend such tym on this fake site.. I would like to return back this product and Kindly refund my money .
Hoping for early reply and refund at the earliest....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Order is not placed and payment deducted from bank, making delay in canceling the order.

 Umesh Bhanushali on Sep 12, 2016
I have placed an order on 07th September 2016 on craftsvilla with debit card and payment gets deducted at that moment but order not showing in "My Orders".
The next day I have written the email regarding that and I got reply saying "your order is booked.When it gets accepted by seller you will receive your order within 7-10 business days."
So I again called the Customer care service and requested to cancel the order as it says long time in delivery, and they said Okay and initiated the request and said with in 7 working days I'll get refund.

I kept mail chain going...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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