CraftsVilla.com Customer Care
CraftsVilla
Customer satisfaction rating: 17%
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971
COMPLAINTS

CraftsVilla.com Customer Care

CraftsVilla

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Address
Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex
Mumbai
Mumbai City District
Maharashtra
India - 400101

Customer Care Phone Numbers and Contacts

Phone:
Phone:
218
90

Additional info
Registered Address
36, Centrium, Lokhandwala, Kandivli East, Mumbai - 400101

Corporate Address
1502 G Wing, Lotus Corporate Park, Goregaon East, Mumbai - 400063

Customer satisfaction rating
17%
Complaints
971
Pending
310
Resolved
117
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon10:30 am - 07:00 pm
Tue10:30 am - 07:00 pm
Wed10:30 am - 07:00 pm
Thu10:30 am - 07:00 pm
Fri10:30 am - 07:00 pm
SatClosed
SunClosed

CraftsVilla.com related photos (236)

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CraftsVilla.com Customer Care related pictures (236)

CraftsVilla.com Complaints & Reviews

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Craftsvilla.com — Non delivery of product

 Sachin NSuman Vashista on Dec 10, 2016
Refer my Order Number 103409452 for Charkha. After waiting for the product for 10 days I got a message that it can't be delivered due to address not located by the courier service. No courier person has contacted me so far, and my house is prominently located leaving no chance of not being found. This is a complete unprofessional approach and product must be delivered if possible. Failing which refund the payment immediately. Deeply dissatisfied with your company....
Complaint comments  Read comments Complaint category Products & Services

Craftsvilla.com — Din't get refund / product yet.

 Kamini Agrawal on Dec 9, 2016
Greetings!

I have ordered some dress material on Craftsvilla.com on 20th Nov. 2016. Didn't get any update till 30th Nov. 2016 hence called the customer care and got that the item is not in stock hence the order is cancelled and the amount would be refunded withing 7-8 business days.

First of all if item is not in stock they should inform us and refund money immediately but nothing was done.

I wrote an email to customercaer@craftsvilla.com on 6th Dec., 2106 and mentioned everything clearly but they replied that the seller is unable to supply the products...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Where is my order.

 nik'$ on Dec 5, 2016
Order furnished on 26 Nov. till now not received ant tracking id. payment is already done through online payment option. but didn't get any reply. from this site. only a order confirmation number i received through mail.
please short it out ASAP. need to take quick action . meanwhile this is the case of customer hrashment . it create a dire situation with me. i m not happy ....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Refund not provided

 shwetapaul.paul on Nov 30, 2016
Order No 103358315.
Seller: Rudra Fashion Creation
Response By E-mail (Suleman Shaikh) (23/11/2016 03.23 PM)
We ordered a white and red suit, instead we were provided a white and blue suit, which we returned. As per Craftsvilla return policy we provided bank account details via email at Customercare@craftsvilla.com on November 24th. Its been 6 days now and we have not heard anything from you. This is very upsetting and pathetic service you are providing. This will only lead you to loose loyal customers. Craftsvilla have raised a ticket, but nothing since then. The Ticket Number...
Complaint comments  Read comments Complaint category Online Shopping

Craftsvilla.com — No Refund after 4 weeks

 purnendu007 on Nov 26, 2016
I had cancelled an order, on 27th Nov, but no refund has been done till date. I am always told by the call centre that it will be done in 3-4 days. it looks very suspicious now, as no body from the company has ever written an email or communication on the cancellation. It seems that they have run out of cash and now trying to swipe our cards for their own needs. Never ever buy anything from this website. Fraud, bound to go belly up !...
Complaint comments  Read comments Complaint category Home & Garden

Craftsvilla.com — Not received my order 103976219

 Poonam Khalia on Nov 24, 2016
Hi,
I placed order 103976219 against which I placed the order of Two lehenga's but I received only one Lehenga ( Sky Blu one ) .Still Pink one is pending .

I am not even getting the update when this stock is going to be dispatched...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — MF villa Craftsvilla special exclusive bollywood gown

 Vidhi Sood on Nov 23, 2016
The product I recieved was not at all upto the mark ! It is not worth a buy. Very cheap material used in the gown . It didn't match upto my expectations as seen in the picture ! The picture provided against the product name has a very classy yet elegant look but the product recieved was very dissatisfictory ! There is a lot of work on the bust area with all the sequens and stuff but the suit material which I recieved was very very awful to look at ! It was a huge disappointment to recieve such useless and bad product from Craftsvilla!...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — I order a necklace set but no response is given till now

 Shiva Priye on Nov 20, 2016
I ordered a necklace set but till now no information has been provided as the deduction of money has been done from my account as the order number is-10380459....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Product not delivered (also no updates until we called them)

 AK Mohan on Nov 18, 2016
06-11-16

Thank you for shopping with us.
Your order with id 103966180 has been successfully placed. You will receive the tracking details once the items are shipped.
Delivery date: 16-11-16

No updates thereafter and today got this mail...

Response by e-mail (Vishal kumar kannoujiya) (18/11/2016 02.06 am)
Dear,

Shipment #103359838

We apologize for the inconvenience caused to you.

We regret to inform you that the product you have ordered is not available with the designer. Hence we suggest...
Complaint comments  Read comments [1]Complaint category Appliances

Craftsvilla.com — Wrong product received

 Ekta Deepak Jangu on Nov 18, 2016
My order: Order ID : 103353173, i have received a wrong order as i ordered: Latest Designer Party Wear Gown, but i received some black dress that too is not a gown, what is this i want it to be replaced by monday i want my order of gown i have waited for this since 4th nov, and then this crap happened.

do let me know that till what time i will get my product....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — GOT different product from fake seller

 Manisha Jalal on Nov 17, 2016
Hi,
I ordered one product from craftsvilla. Once i got the product it was totally different and after some time i got the text message from craftsvilla that your product has out of delivery. Then next morning i called craftvilla customer care they said return on that seller address. I called that seller he said i never send any product. Again i called customer care they said our pereson will come with in 3 days n will take your product now its going to be 6 days nobody came and still i m waiting my 1450 rs return. They shared my details.
Please look into this matter...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Product delivered not upto the mark

 namonand on Nov 16, 2016
The product didnt meet the standard of quality.the product quality is not satisfactory.also the fabric is far away from the satisfaction level.the product is not worth purchase price.im really not satisfied with the product and really want to return it.kindly send me the details of the address to return the products and other necessary details regarding return of money.kindly display the images of the product the way they are and please revert back to my comlaint.its a request.in order to maintainfaith in the company the complaint needs to be reaolved as soon as possible. i shall be thankful to...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Reg. payment issue

 shobha1225 on Nov 16, 2016
Hi
I have mailed you several times and no reply from your end... I have made payment of rs. 899 through hdfc debit card. And the amountvis already deducted from my account. But i am getting email everyday to make the payment. I can't understand what os going on?? I emailed my transaction details as a proof.. But so far no reply. Please revert asap...

Thanks,
Shobha...
Complaint comments  Read comments Complaint category Online Shopping

Craftsvilla.com — Delivery failed for your craftsvilla order # 103264237 money not yet refunded

 shubhamish on Nov 16, 2016
Regarding Shipment ID #103264237, Order # 103264237
which was failed and returned back to you, I did not receive the amount back into my account.
Can you please check and update on it

I have mailed several time to the craftsvilla customer care email but it's been a month and i did not receive my money back.
there is also a ticket for it with them Ticket Number – 161113-001039 but no action on it....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Not yet received delivery status

 rini.das.2016 on Nov 14, 2016
This Bhaswati from kolkata on 7th Nov '2016 I have placed an order of
Anarkali Salwar suit, product id SKU : MDURG70832351420 and Order ID :
103362076 in your craftsvila online shopping side . In my Craftsvila app it is showing on 14th nov'16 I ll get the
delivery but since I placed offer on 7th Nov, I haven't received any kind
of communication from your end in my registered contact number not even in
my registered mail id . *
*Please share right information regarding my expected order delivery date .
Regards
Bhaswati
Mail id- bhaswati.das20@gmail.com...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla — Refund not made

 Isha90 on Nov 12, 2016
I bought an Anarkali suit from craftsvilla on Oct 1, order no # 103225953 .Product was delivered on Oct 5, 2016. Since the product delivered was not as per the description & the image provided in website, I raised a return order on Oct 6, 2016.

Even after raising the return request, no pick up had been done for the product.I have called the craftsvilla around 10 times & had even dropped the mail.

Customer care always said that we have escalated the issue & pick up would be done, but till now no pick up had been done.

First I was delivered an unsatifactory...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Photo send

 Rahil Khaji on Nov 9, 2016
Plz send me the dress photos the order no 103339396...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Refunding Amount [Resolved]

 niveditap on Nov 9, 2016
Hello Team,

I have ordered a product from this web site mentioned above and tried to return it on the same day. I have mailed two times to the company's customer care email id but didn't get any response from them.

Also I am not able to found any option on company's web site so that i can make a request to return the product so i tried by sending email to them on their customer care service email id.

Kindly take an appropriate action against of it so that they can contact to me and refund my amount back.

Regards,
Nivedita...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Disliked product

 eliza stephen on Nov 9, 2016
I want to return the parcel as I've got a wrong parcel kindly return the money as soon as possible its an emergency, hope that you understand. Not from very rich family wanted that dress but have got a wrong product that money that I paid is really important please try and understand send the money back please....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Wrong material return my item

 NehaSharma756691@gmail.com on Nov 8, 2016
Humne blue and cream velvat suit order kiya tha but recived gray plan sari hui h toh isko exchange krdijiye ya money refund kr dijiye...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

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