[Resolved]  SBI Credit Card — Miss-commitments, Wrong CIBIL Update, Not Resolving Query taking more and more time

Address:

New Delhi, Delhi

Dear Sir/Mam,

Due to some dispute i haven't paid SBI dues, in may 2013 i have asked SBI what is my till date outstanding, an executive Mr. Arvind Verma Called my from recovery department.

Mr Arvind Verma gives me 2 options to pay 1

1. 1000/- as settlement amount and
2. 19792/- as a full outstanding with cibil clearance letter

I asked him Can i restart this card, he told me your card cann't be restart you can get fresh card but i have to take approval from SBI Card, I Said okay just take approval and let me know the status in evening.

In evening Mr. Arvind Verma called me and said congrats sir your application for card reinstatement and CIBIL clearance has been approved you have to pay Rs. 19792/-, provide us these documents for your new credit card (Pan Card, Voter ID Card, other Credit Card Statement, Front Copy of Credit Card and 2 photographs) I said okay send your executive at my residence address.

Next day i had issued a cheque of Rs. 19792/- to SBI and provide all documents to executive,

Executive provided me 2 letters, CIBIl Clearance and Card Reinstatement Ref No. [protected]

After few days I had applied for a SBI Card, I received a message that your card application has been rejected due to your previous card status.

After few month i have generate my CIBIL report,

SBI has updated I have settled their amount. I called customer care to know what the hell issue behind that they told me It's true your account showing settlement,

I mailed their Nodal desk, Customer Head and CEO as well regarding this concern.

following are the emails details-

Dear Sir/Madam,

My Card Account No. is #[protected] on 15-May-2013 I have paid SBI Card total outstanding of Rs. 19792/- by Cheque approached by Arvind Verma one of recovery agent in SBI Card Department, I asked him for both option settlement and full and final outstanding.

He suggest me to pay total outstanding because according to total outstanding SBI will provide me CIBIL Clearance letter (It means my cibil will be clear within 45 days and your score will be positive), Card Reinstatement Letter(It means SBI will be provide a fresh card to me because my previous card could not be reactivate).

I said okay how can I apply for a new card, He told me you have to provide your documents with cheque like (A Cheque of Rs. 19792/-, 2 Photographs, Pan Card, Running HDFC Bank Credit Card Statement and Front copy of the Credit Card).

Next day an executive come to residence and collected all documents from me and provided me the hard copy of both letter CIBIL Clearance and Card Reinstatement Signature by Mr. Bheem.

I asked Arvind Verma to provide me both documents on my registered email address also; He told me I will provide you the same.

Following are the main Concern

1. CIBIL Status: I generated my CIBIL Report on 2nd-August-2013 According to CIBIL Record SBI has update that amount has been written off Settled May Know why you have done this great thing?? And who is the responsible person there, and what is your action against him?? And how much time you will take to update true into the CIBIL Report??

2. Reinstatement Letter: Should I know the tracking process of SBI Cards, Can you track that really Mr. Arvind Verma taken approval of Reinstatement letter or he just created fraud letter from his end. If it’s genuine why you are creating problems and if it’s just fraud than what is your action against this fraud activity.

3. Delay: On 17th-Jul-2013 I have asked customer care head to provide me the both letter CIBIL Clearance and Reinstatement on my registered email id ws.[protected]@gmail.com I received a call from SBI Card she told me that both letter will be received within 15 Days, I Think 15 Days is over now I haven’t received any letter from your side.

4. Miss-commitments: Why SBI executives giving miss commitments again or again and what is the SBI Action against them.

Thanks & Regards

Ajay Kumar
Mobile: [protected]

On Sat, Sep 7, 2013 at 5:56 PM, Nodal Officer (SBICard) <[protected]@sbicard.com> wrote:

Dear Mr.Kumar,

Warm Greetings for the day!

We sincerely regret for the inconvenience caused to you on the matter addressed to us. We are committed to resolve the matter to your satisfaction.

We have taken note of your complain regarding updating of Cibil records with card activation and same is under investigation. We will revert you within twelve days on the status of the same.

Kindly bear with us in the interim period.

Please feel free to contact us should you require any further assistance or clarification.

Yours sincerely,

Gurmeet Kaur
from Nodal Desk - SBI Card


From: Nodal Officer (SBICard) <[protected]@sbicard.com>
Date: Thu, Sep 19, 2013 at 10:38 AM
Subject: RE:'CaseID=[protected]' Card Account No. is #000XXXXXXXXXXXXXX43382 Updates
To: Ajay Kumar <ws.[protected]@gmail.com>


Dear Mr.Kumar,

Warm Greetings for the day!

This is with reference to your mail communication regarding your SBI card account.

We refer to your earlier communications with the bank and take due cognizance on the concerns raised by you. At the outset please accept our sincere apologies for the inconvenience caused due to the same.

We wish to state that as on date your SBI Card account stands deactivated and there is no outstanding balance on the same. Also with reference to the above-mentioned facts, the current status of the card account has been correctly updated in the CIBIL database.

We have taken note of your request regarding card activation and same is under consideration. We will revert you within five days on the status of the same.

Kindly bear with us in the interim period.

Please feel free to contact us should you require any further assistance or clarification.

Yours sincerely,

Gurmeet Kaur
from Nodal Desk - SBI Card

requested time is over but my concern not resolve.