I was sold this 5 year Domestic package of Courtyard Holidaya now Creekinn Holidays on a false presentation made by their sales team that they have tie ups with Luxury 5 star properties across India such as Leela Palace Udaipur, Fairmont Jaipur, ITC Rajputana and many more, When I asked about list of tie up hotels in writing they ensured that list would be shared along with signed agreement after 21 days through courier.
Having raised my concern after 1 month that too after rigorous follow-up with customer care on sharing both agreement and list of hotels, they only shared agreement. When I shared my concern on list of quoted hotels I was told that list is available on their site. however I could not find name of any such hotels on their list. There I realized that I'm being cheated and hence asked for refund, on which they mentioned that they don't have a policy of any refund and asked me to refer to agreement.
While selling the deal, Sales team very smartly explained the whole package and presented the list of above quoted hotels, which was just actually made to fool the customers and sell their package, while in reality no such tie ups existed.
Basis this presentation we fall in this trap and agreed to buy the package. We were then asked to make the payment immediately, post which agreement formalities will be done. Once the payment was done, agreement was given to us for signing and signed agreement was taken back mentioning that this customer signed agreement would be sent to their higher authorities for their approval and once approved copy of the same would be shared through courier.
Having realized that since money is already paid, we tried to book the holidays now and without selecting any hotels of our preference, we asked Courtyard Holidays to share the options and that too 15 days in advance, On this we are given an excuse that they don't accept the booking at this point of time as none of the hotels are available.
While there are still lots of options available online, Courtyard Holidays denied taking any bookings on the reason o[censored]navailability even 15 days in advance.
I feel now that I'm cheated of my hard earned money and request you all to not to get into this package trap.
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