We took this package on 30 June 2022 in a promotions event by this company. At the time it was called 'Courtyard Holidays World' or even 'County wide Vacations'. They claimed they had all the big brands under their umbrella, hyat, Hilton, Leela, ITC, Tamara, mariott and the like. They said we only have to mention date and property in which we want a booking provided we request 72 hrs in advance and they will take care of the rest. It sounded fair and we agreed for an 18 month EMI of 90k for a total of 8 holiday weeks each of 6nights and 7days and an additional ₹8000 +GST of every holiday week availed except for 3 weeks which were given as bonus weeks. The deal was on table only and there was too much pressure to get it done then only. A mistake that we made and suffering now to no end. They also mentioned that they will send us a welcome kit within 21 days of buying their membership which they haven't done till now. When we ask for booking in a desired property adhering to the list sales team had mentioned, they provide us with some random 4 or 5 star not befitting our need and force us to accept that. This is not how anyone holidays. Also the hotels we look for are always seen available on other platforms. They refuse to provide refund saying as per agreement the package is non refundable while on the table they mentioned we'll refund the complete amount if you are not satisfied by our services. On top of it all they will take legal action against me if i write on public platforms. I wanted to book a holiday but they are even denying that service. The booking process is also overly frustrating, not smooth at all. No one picks up the call if you call their customer care number.
I only ask for a refund of the amount I need pay by cancelling my EMI and end this relationship with them. As a consumer who is not satisfied this should be given to me. Was this information helpful? | 
