Creekinn Holidays World Pvt Ltd — Fraud & Cheating Practices on 10 Years Holiday Package&Not providing Booking

Address:	Bldg No. 212, 2nd floor, Okhla, New Delhi-110020 Add of courtyard Holiday (old Add) is:- 59/15, Satyam House, 2nd Floor, Kalkaji Extn, Delhi-110019
Website:	creekinnholidaysworld.com

Complaint against Creekinn Holidays World Pvt. Ltd. for Fraud & Cheating Practices on 10 Years Holiday Package & Not providing Booking
Address: Building No. 212, Second floor, Okhla, New Delhi-110020
email: [protected]@creekinnholidaysworld.com
Website: https://creekinnholidaysworld.com

Dear Sir/Madam,

I am writing to file a formal complaint against Creekinn Holidays World Pvt Ltd ( CIN No. U63000DL2019PTC354336 and Its Registration Number is 354336, Its email address is [protected]@creekinnholidaysworld.com, [protected]@courtyardholidaysworld.com & [protected]@creekinnholidaysworld.com and its registered address is Building No. 212, Second floor, Okhla, New Delhi-110020) for engaging in fraudulent and cheating practices. Despite my attempts to resolve the matter directly with the company, they have failed to address my concerns and fulfill their promises. I kindly request your intervention and assistance in this matter. Details of the complaint:-

1. On 24 Jul 2022, I entered into a holiday package agreement of one week for ten years on payment of Rs two lakh twenty thousands (2, 20, 000.00) with Creekinn Holidays World Pvt. Ltd., represented by Mr. Vansh Thakur. The package promised several benefits, which were discussed during the booking process but not included in the confirmation email sent by Creekinn Holidays World. These benefits include: (a.) 100% confirmed availability of accommodation at any domestic resort within one week and international resorts within two weeks throughout the year, even during peak periods. (b.) An Annual Maintenance Charge (AMC) of Rs 8, 000, which remains fixed for 10 years and is payable only when availing holidays. (c.) Travel desk benefits with only fuel charges to be paid. (d.) Special discounts of 30% on round-trip air tickets. (e.) Free use of resort facilities, such as swimming pools, sauna, Jacuzzi, etc. (f.) Flexible dining options, including kitchen services with a cook/chef provided (customer pays only for raw materials), buffet breakfast at Rs 499, 40-50% discount on other food items, and free fun dining during holidays on special occasions such as anniversaries and birthdays. Then I have sent an email to Mr Vansh thakur and [protected]@creekinnholidaysworld.com requesting for the attachment on email or cancellation of my membership and refund of the full Amount.

2. Subsequently, on Mon 01 Aug 2022 at 5:54 PM, when did not received attachment on email than I sent an email to Creekinn Holidays World requesting the cancellation and refund of my membership amount due to the failure to receive the promised benefits in writing. Despite my repeated attempts to contact Creekinn Holidays World's customer support and Mr. Vansh Thakur, there has been no response or resolution provided. I did not receive my permanent customer id and agreements copy till now.

3. Furthermore, on 30 Jun 2023, I sent an email to Creekinn Holidays World requesting vacation booking assistance for specific dates in July 2023, but they have failed to provide the necessary information and support. I did not receive any confirmation email for the booking, booking number and website is not working for online booking.

4. I have conducted online research and discovered numerous complaints from other customers regarding Creekinn Holidays World's failure to provide bookings on requested dates and delays in the booking process, and not returning booking amount which further substantiates my concerns and justifies my request for a refund.

5. Given the circumstances, I kindly request the following actions from the Consumer Court:
(a) Investigate the fraudulent and cheating practices of Creekinn Holidays World Pvt Ltd.
(b) Ensure that Creekinn Holidays World refunds the full amount of Rs 2, 20, 000.00, paid on 24 July 2022 vide invoice No.[protected] dated 24 Jul 2022 using my HDFC bank credit card.
(c) Impose appropriate penalties and sanctions on Creekinn Holidays World to prevent them from continuing these fraudulent practices and deceiving other customers.
(d) Provide necessary guidance and support to assist in the resolution of this matter.

I have attached copies of the relevant emails and documentation for your reference. I trust in the Consumer Court's commitment to upholding consumer rights and providing justice in such matters. I look forward to your prompt attention to this complaint and a favourable resolution.

Address of Creekinn Holidays Pvt Ltd: - Building No. 212, Second floor, Okhla, New Delhi-110020
Address of courtyard Holidays world Pvt Ltd (old name of Creekinn) is:- 59/15, Satyam House, 2nd Floor Kalkaji Extension, East Delhi- 110019 Important Contact Number :- Contact No. Customer Service / Help Desk:-[protected] Toll Free No. Creekinn Holidays World : [protected]Mr. Vansh Thakur: [protected], Booking No. Mr. Varun Creekinn Holidays World : [protected]

Thank you for your assistance.

Yours Sincerely,

Sumit Sharma and Ramesh Chand,
Email: [protected]@yahoo.co.in
[protected]@gmail.com
Customer Id CHWGN7280