Creekinn Holidays World Pvt Ltd — Fraud Company

We took the membership from Creekinn Holidays (formerly known as Courtyard Holidays World) in 2021. They invited us in Le Meridien, Gurgaon to attend their promotional event with Dinner. They told us all the famous 4-5 star hotel chains like courtyard marriott, Hyatt, Crowne Plaza etc are covered under the membership which we believed thinking they are part of Courtyard group of hotels which is a mistake a lot of people has already made.

We were given a on the table offer of 20 weeks holiday package for a amount of 2.5+ Lakhs over 20 years which we have paid. There is a additional annual charges of 8000 plus tax. We were told that we have to request for a booking in advance of 1-2 weeks.

We have used one week of their holiday service during which we have realised that all their promises are false. We were completely lied about the group of hotels under their panel in fact they don't even have a panel of hotels. Here is how they work:

- Customer doesn't have any option to see what all hotels are available for a location. They had listed some good hotels on their website which they have stopped showing. In fact most of the links on their website (https://creekinnholidaysworld.com/) now gives "sql error"
- Their customer care and reservation number is same and it doesn't work. Nobody pick calls on that number.
- Over email, they claim they will get back within 48 hours which they doesn't. They usually reply at the end of the day which seems to be intentional to avoid quick conversation. Its very frustrating overall.
- Unlike they promised, they offer sub-standard hotels (2-3 star category). They refuse availability of good hotels even if they are available on other websites.
- There is no communication from them about any offers or updates. Like they have changed their name to creekinnholidaysworld from courtyardholidaysworld without any information to the customers.

I am not happy with their services and only ask for fair deduction from my paid amount for the used services and return rest of the amount.