Creekinn Holidays World Pvt Ltd — Poor service and no refund

Address:Building No 212, Second Floor, Okhla Phase III, Okhla, New Delhi, Delhi, 110020
Website:creekinnholidaysworld.com

We took this package in December 2021 in a promotions event by this company. At the time it was called 'Courtyard Holidays World'. And as per their claim we believed it was Courtyard group of hotels(an honest mistake that many people make). They claimed they had all the big brands under their umbrella, hyat, Hilton, Leela, ITC, evolve back, mariott and the like. They said we only have to mention date and property in which we want a booking provided we request 15 days in advance and they will take care of the rest.it sounded fair and we paid ₹150000 for a total of 15 holiday weeks each of 6nights and 7days and an additional ₹8000 +GST of every holiday week availed. The deal was on table only and there was too much pressure to get it done then only. A mistake that we made and suffering now to no end. When we ask for booking in a desired property adhering to the list sales team had mentioned, they provide us with some random 4 or 5 star not befitting our need and force us to accept that. This is not how anyone holidays. Also the hotels we look for are always seen available on other platforms. They refuse to provide refund saying as per agreement the package is non refundable. On top of it all they will take legal action against me if i write on public platforms. Don't i have the right to express my experience prevent more victims to be created. I had taken a total of 4 nights booking with them and also paid additional ₹8400 to them. The booking process is also overly frustrating, not smooth at all.
I only ask for a fair deduction of amount as per my used nights, and refund of the rest and end this relationship with them.As a consumer who is not satisfied this should be given to me.
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Jun 18, 2022
Updated by Pujagupta109
Filing new complaint against creekinn holidays world formerly called as Courtyard holidays world
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Can we group together and go to their Okhla office on 1 day to get refund immediately? Interested folks can contact me at [protected]
On 14h June 2022 we receive a call from Creekin company and ask us give our time and collect the voucher, we visited the Ramada hotel in Juhu and we spend approx. three hrs and understood there product but somehow we found very costly and we leave with voucher.
After few days I have requested for movie ticket at that time there slot was book, I thought there are many customer so I ignore it and ask them to book my ticket prior one month, I follow there steps but till date there is no update on movie ticket as well as the other benefit of voucher, I have attached the entire email communication in attachment.

What I want- I want the full benefit of the voucher which they have provided.
Pujagupta109's [Complaint's author] reply, Jul 29, 2022
Say thank God that you didn't buy a package from them. But there are hundreds of victims of this fraud. Please help expose them. Write review on Google, report the company as fraud on Google, spread this word on twitter https://twitter.com/pujagupta109/status/1551896910113320961?t=xxW9FYl7weZdw8evTxLIqw&s=08
Please help prevent this from happening to more and more people.
Trying to book domestic property well in advance (1.5 month in advance) but receiving response "We are completely sold". I have even tried to change destination but still same response. Unable to get bookings.
Pujagupta109's [Complaint's author] reply, Jul 29, 2022
Please file complaint in consumer helpline govt site. They are chronic fraudsters. Please help prevent more victimization... Spread the word... https://twitter.com/pujagupta109/status/1551896910113320961?t=xxW9FYl7weZdw8evTxLIqw&s=08

Please retweet and add more appropriate handles that you can think of.
Hi Friends,
Creekinn guys are seriously cheap and fraud guys, their Sales team Sruti & Hament called me for introducing our hotel properties by the name Creekinn, so you guys can come with family and have dinner or lunch with us under our Venue Hotel, at last moment they changed the hotel venue and however as we decided to go, we make our mind we went to meet them finally after reaching someone Ankit and his manager Chaudhury was explained their so-called hotel sale product, initially they told us that it will take 30 mins later it extended around 01 hrs, we went around 8:30 evening with my 2 kids and planned that once we finish meeting will take the dinner and back to home.
I forget to add one thing, I told them that we couldn't come due to we have some relatives at home, but Sruti & Hament told me that you can come with your full family. But my family relatives told me we can bear outside meal so you guys carry on. So we planned to go and meet.
At the end, we feel that now we are free after the meeting and let's go for taking dinner, while we are getting the dinner coupon at 10:20 PM we get to know they will charge our elder kid charge as this event is for couples and as we have another small kid which will be free for dinner. At the same time when i call the sale team their call was unavailable and they were not available on whats app. so I checked Creekinn manager Chaudhary who told me where it's mentioned that kids will be free with you, and we have 2 kids. This guy instead of the manager looks like Gunda more. He said will request some discount and you guys shock to see the discount that I got it's 10% from 999 Rs.
I have happy that I didn't take some commercial deal with them, they are definitely a fraud team..
Friends are beaware.. their names are Creekinn and their team.. all are making frauds to the people.
We are also a victim. We need to file a consumer court complaint against this cheater company. We all victims needs to come together and hire a lawyer and should file a complaint. Please contact me on [protected]@gmail.com. thanks
i am also victim let us sue this company

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    Building No 212, Second Floor, Okhla Phase III, Okhla, New Delhi, Delhi, 110020
    India
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