Croma — BOUGHT A CROMA TABLET IN THE MONTH OF SEPTEMBER BUT THE PRODUCT SEEMS FAULTY

Address:

Ghaziabad, Uttar Pradesh

RE: Customer Complaint_SLF02A[protected] Inbox x customer support <[protected]@cromaretail.com> 21 Oct to me Dear Mr. Ranjan, Greetings from Croma! Thank you for writing to us! We regret for the inconvenience caused. Please be informed that we have escalated your details with the concerned teams and shall get in touch with you in regards the same at the earliest. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A Tata Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com From: care Sent: Sunday, October 20, 2013 1:11 AM To: customer support Subject: Customer Complaint Full Name: VIVEK Uttar Pradesh RANJAN Tel./Mobile No.: [protected]/[protected] Location: GHAZIABAD Email.: [protected]@gmail.com Bill No.: 1234 Comments: Dear team, this is to bring to your kind notice that i, Vivek Ranjan who is a aggressive buyer for the products from one of the biggest brand CROMA, has bought a croma 3G Tab(19.9cm(7.85") CRXT1131blk)on 21/09/2013 with my HDFC Credit Card and was really excited about the product as i was experiencing one ofthe best tablet from CROM itself which was launched recently, as i was told about the features and the usage from one of the best sales person from the croma store itself though i came to croma store to buy the tablet for the Samsung company but as per the suggesstions provided by the sales persons and being myself a frequent user of the croma products i was agreed to buy the same and moreover i have repetedly asked the sales people about the features and was convinced as Croma itself is a very big brand name on to which i was convinced and agreed but on the contrary on 01/10/2013 there was certain screen problem which was cited on the tablet and i went to the store near by where from i had got the tablet on 04/10/2013 and has asked and discussed about the same, on to which the behaviour of your people at customer service outlet seems to be not acceptable, they were as if behaving like i have delebarately hamperedthe screen which was not so, as the matter of fact i was told that you have tampered with the tablet and the condition has come so due to that and in this regard the tablet will be sent to the service centre in Lakshmi Nagar and will be informed about the same in 2-3 days of time, after 3 days i got a call from the service centre that there is an extra expense of Rs 3500 for the repairing, which seems to be completely unethical, due to which i am writing to you so that you can take up this case on priority and urgent basis and please to me the needful. This is the first and the final request that i am making to your end as you will be taking this case on priority and exception and get me my product returned with fully repaired without any charges. Thanking you Vivek Ranjan +91-[protected] +-91-[protected]. customer support Inbox x customer support <[protected]@cromaretail.com> 22 Oct to me Dear Mr. Ranjan, Greetings from Croma! Thank you for writing to us. As per the update from Service center we understand that tab is found in physical damage condition after checking tab by service centre engineer they informed us stating that the display is broken and needs to be replaced which is costing Rs-3500/- . Request you to kindly confirm. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com Vivek Ranjan <[protected]@gmail.com> 25 Oct to customer Dear team, i am really sorry but i was not accepting the same that i would be getting this reply from your end after so long, i assure you from my end that the physical damage is not made from my end rather it was a damaged piece which was handed over to me in a good condition, now i finally request you to give me certain reasonable solution from your end or else i will be forced to take certain action. I request you to kindly take this case as an exception, as not doing so would bring a bad name for the Brand. Regards Vivek Ranjan <[protected]@gmail.com> 30 Oct to customer Dear team, I think that there is no hearing to the customers complaint from your end and the company is no longer seems to be customer friendly, therefore i repeatedly requesting you to do me a favor that kindly repair my croma tablet without any cost envolved as the peace given to me was already damaged and sold to me by convincing in wrong intension. Kindly provide me with the above request at the earliest or i would be bound to go to senior level and if you are not interested in hearing the customer complain than do feel free to write to me and i will make sure that i will not leave any stone un-turned and that's a promise. customer support 31 Oct to me Dear Mr Ranjan, Greetings from Croma! Thank you for writing to us.We are sorry for the inconvenience caused. We kindly request you to walk into the same store were the purchase was made and speak to the store teams. Who will assist you in resolving your complaint . For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com From: Vivek Ranjan [mailto:[protected]@gmail.com] Sent: Friday, October 25, 2013 12:08 AM To: customer support Subject: Re: customer support Vivek Ranjan <[protected]@gmail.com> 1 Nov to customer Dear team, As requested from your end i had gone to the store in regard to get certain solution, but was disappointed by the behavior of your staffs( Mr.Sarvesh Kumar, Miss.Poonam Singh, Mr.Pramod kumar bhati) the staffs behavior was so rude and disappointing that i was not able to express my ambiguity towards the problem faced from your end in regard to the product. Moreover all the as mentioned staff was so rude and was in there attitude as if the customers are there servants who come to the store just by the brand CROMA and no one can question them for there defaults and poor selling . Now as i am really disappointed and i request you to either replace or refund the amount for the product which i had taken through my HDFC credit card on to which i am even paying extra amount for processing. I hope you will be taking my last plea to your end on priority and come up with some better solution . Regards customer support_SLF02A[protected] Inbox x customer support 1 Nov to me Dear Mr. Ranjan, Greetings from Croma! Thank you for writing to us. We understand that you have a concern regarding behaviour of a store personnel. Let us assure you that we empathize with you and that Croma as a brand never does encourage offensive/objectionable behaviour by any of it’s staff member with the customer. We’d like to apologize for any unacceptable behaviour by our team member. Do rest assured that we will look into the matter seriously and that you will not have a similar experience at any Croma store henceforth. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com From: Vivek Ranjan [mailto:[protected]@gmail.com] Sent: Friday, November 01, 2013 1:25 AM To: customer support Subject: Re: customer support Dear team, As requested from your end i had gone to the store in regard to get certain solution, but was disappointed by the behavior of your staffs( Mr.Sarvesh Kumar, Miss.Poonam Singh, Mr.Pramod kumar bhati) the staffs behavior was so rude and disappointing that i was not able to express my ambiguity towards the problem faced from your end in regard to the product. Moreover all the as mentioned staff was so rude and was in there attitude as if the customers are there servants who come to the store just by the brand CROMA and no one can question them for there defaults and poor selling . Now as i am really disappointed and i request you to either replace or refund the amount for the product which i had taken through my HDFC credit card on to which i am even paying extra amount for processing. I hope you will be taking my last plea to your end on priority and come up with some better solution . Regards Vivek Ranjan [protected] [protected] On 31 October 2013 10:01, customer support <[protected]@cromaretail.com> wrote: Dear Mr Ranjan, Greetings from Croma! Thank you for writing to us.We are sorry for the inconvenience caused. We kindly request you to walk into the same store were the purchase was made and speak to the store teams. Who will assist you in resolving your complaint . For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com From: Vivek Ranjan [mailto:[protected]@gmail.com] Sent: Friday, October 25, 2013 12:08 AM To: customer support Subject: Re: customer support Dear team, i am really sorry but i was not accepting the same that i would be getting this reply from your end after so long, i assure you from my end that the physical damage is not made from my end rather it was a damaged piece which was handed over to me in a good condition, now i finally request you to give me certain reasonable solution from your end or else i will be forced to take certain action. I request you to kindly take this case as an exception, as not doing so would bring a bad name for the Brand. Regards Vivek Ranjan +91-[protected] +91-[protected] On 22 October 2013 11:25, customer support <[protected]@cromaretail.com> wrote: Dear Mr. Ranjan, Greetings from Croma! Thank you for writing to us. As per the update from Service center we understand that tab is found in physical damage condition after checking tab by service centre engineer they informed us stating that the display is broken and needs to be replaced which is costing Rs-3500/- . Request you to kindly confirm. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com Vivek Ranjan <[protected]@gmail.com> 8 Nov (12 days ago) to customer Dear team, I request you to kindly provide me with the solution at earliest from your end or i shall be bound to write to the outside authorities for the same. customer support 9 Nov (11 days ago) to me Dear Customer, Greetings from Croma! Thank you for writing to us, we understand that you haven't got any response from us over a quite long period.Please be informed that we have escalated your complaint to our concerned store related team and try to resolve it at the earliest. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com From: Vivek Ranjan <[protected]@gmail.com> Sent: Friday, November 08, 2013 0:47 To: customer support Subject: Re: customer support_SLF02A[protected] Vivek Ranjan <[protected]@gmail.com> 15 Nov (5 days ago) to customer Dear team, I think some kind of play is going on in order to disturb me and to check my patience, as a week back i had got a call from some of your team member Mr.Devender Solanki, where in he was assuring me that he will be coming up with some solution and the discussion on the same was carried out for more than 20 min on the following no:[protected] but till date there so no any mails or calls from your teams end, which is truly shameful and irresponsible. I finally warn you that with this kind of behaviour and irresponsibility you will have to pay severely. Regards Vivek Ranjan [protected] [protected] Regards customer support 15 Nov (5 days ago) to me Dear Customer, Greetings from Croma! Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we have escalated your complaint to the concerned team and will keep you posted regarding the same at the earliest. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com From: Vivek Ranjan [mailto:[protected]@gmail.com] Sent: Friday, November 15, 2013 12:28 AM To: customer support Subject: Re: customer support_SLF02A[protected] Vivek Ranjan <[protected]@gmail.com> 01:02 (23 hours ago) to customer Dear team, Kindly provide me the solution at the earliest, as it is getting to late after the last telephonic conversation from your team member Mr.Devender Solanki, more delay to the solution will lead to MD escalation. Regards