[Resolved] Croma — Claims on mobile damage | |||||
I bought a Sony Xperia D2202 phone and the sales guy at Croma convinced me to buy the insurance for the phone from Gizmo Help. Unfortunately, the phone fell from my table by accident and when I registered claims, the asked n number of questions, forms to fill in, online uploads and hardcopy courier, etc., and finally I didn't receive any reply from them. I had to pursue with GizmoHelp every fortnight on the progress. Still my claim shows 'in process'. Finally, when I contacted GizmoHelp, they said...'you claim is rejected stating the reason that ''Gross negligence in handling phone..." quoting some clause. Here is the chat copy... Amit Smart help for Smart devices 👍👎 A S RATHINARAJ Chat started Amit joined the chat Amit Hello, This is Amit and I'll be glad to help you. A S R This is regarding Claims ID 9001094 It's long time since I got any response to may Claim and it shows In-Process Any updates? Amit I apologize for the delay. Please be online, I’m checking the information A S R Ok, Thanks Amit I am sorry to inform you that your claim has been rejected Due to Exclusion clause 7.9 It is Non Payable due to Exclusions Clause n7.9” Loss caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up”. of the policy. A S R It's very disappointing to hear this after 3 months o[censored]seless pursue Do you have any escalation mechanism? Amit I apologize for the inconvenience but this claim has been rejected by the Insurer, We are just informing on their behalf. A S R every accident can be termed as 'gross negligence'. Why do people go for insurance? Amit is typing... This GizmoHelp and the useless software they give are pure eye-wash. I would strongly recommend not to buy this is waste. Any insurance claim can be turned down as 'gross negligence' Why do people go for insurance? Was this information helpful? | |||||
May 29, 2020 Complaint marked as Resolved Verified Support Apr 28, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 3 Comments | |||||
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Dear Customer,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you
.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you
.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
I have had a similar experience with Gizmohelp. I purchased an iPhone 6s Plus from Croma last October 2015. I had done insurance from Gizmohelp from the same Croma outlet at Overoi Mall. My iPhone was robbed on 31st December night. I called Gizmohelp the next day informing them of the same. They gave me a laundry list of document requirements, which I provided. It's been 5 months now that I am still following up with them for my claim. Let me say this. I have dealt with various companies and service providers. But Gizmohelp has by far been the worst experience of my life. Absolutely unprofessional and taking clients for a fool. Absolutely pathetic and disgusting service.
Croma Customer Care's response, Apr 28, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.
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Thank you for your feedback.
At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.
If you wish to get in touch with us for any purpose, please feel free to call us on[protected] or just SMS to 56677 and we will call you back.
Thank you,
Team Croma