[Resolved] Croma — Complaint Number - 145989 | |||
Hello Sir, This is with Regards to my Bajaj geyser complaint, which is entitle under Extender warranty by Croma Retail. Complaint Number - 145989 is raised in month of October'14, Croma Engineer Visited at my place checked the Geyser and requested us that some part need to replace he will come back within 2 days. Since than i am following up for my Geyser to get fixed. Everytime i get revert that i will get a call back and more of that many times Croma call center executives hang up the phone on face. This is surprise to me Tata groups of company can give this experience to there consumer. Now after many calls last month they assured us that Geyser will be replaced and today while i called up at Croma Extended warranty customer care they informed me i have to go and visit the retail shop in Rohini, Delhi they can not help me out. I am not sure even after having Onsite support why they want customer to visit there sales outlet with defective Geyser. Request you to pl help and Support if possible. Customer name - Vijay Chawla Register Mobile Number - [protected] Complaint Number - 145989 Rgds, Aditya Chawla +91-[protected] Was this information helpful? | |||
Aug 12, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 27, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 2 Comments | |||
Comments
Team Croma,
Thanks for a single call where we got to know they we will get Rs.1200 discount if we buy something from Croma against our Faulty Geyser. The geyser cost is Rs.7000 and when we have request to replaced it as per Terms & policy of your extended warranty if you can not repair it you will replace it with same or above model. Its week we are still waiting for call back.
I am sure you have no fear of Indian Consumer, You work the way you want. Pl come back with logical resolution.
Rgds,
Aditya
[protected]
Thanks for a single call where we got to know they we will get Rs.1200 discount if we buy something from Croma against our Faulty Geyser. The geyser cost is Rs.7000 and when we have request to replaced it as per Terms & policy of your extended warranty if you can not repair it you will replace it with same or above model. Its week we are still waiting for call back.
I am sure you have no fear of Indian Consumer, You work the way you want. Pl come back with logical resolution.
Rgds,
Aditya
[protected]
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Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma