[Resolved]  Croma — Croma - A worst and humiliation customer care with fraud sales strategy

Address:

Pune, Maharashtra, 411033

Dear sir, I am a victim of Croma humiliation. I purchased a Microwave Oven from its Pimpri Branch. I had to call entire day to customer care for product delivery. I got it delivered when I went to its branch at the night. At the time of product selling, they confirm that their representative will come for a demo within 48 hours of product delivery. I called Croma customer care 50 times and wait for more then a week for demo but nothing work. Everytime they say that our people will come in 24 hours. Later on they started closing my tickets with the comment that your issue is resolved. After a week I wrote their customer care an email with all details and subsequent follow up email. Every time they reply with recorded message, I asked to return my product and refund but no body is taking care. Can you please help me to get it done. I am still waiting for my refund, product is kept at my home as it is. Here is the email detail, I used to follow up: Hello, Invoice No : SLF02A[protected]. Purchase date :[protected] Delivery date :[protected]. Product Samsung Microwave Oven Purchased from : Pimpri Pune. Dear Sir, At the time of purchase, I was intimated that product demo will be happen within 48 hours of delivery. I have called customer care more then 15 times, requesting for the demo. Every time your representative say sorry and assure that it will happen within 24 hours. Today I got one SMS from your side that one of my demo request ticket (Service Request - [protected]) is closed. I called customer care and got the same reply that Sorry and logged another ticket [protected]. Similar kind of incident happen at the time of product delivery. It was scheduled at 9.15 AM on[protected]. We had to wait entire day, we called many times to your customer care and got the same reply that our person will reach your home soon. I went to your outlet at evening and then they called the delivery boy and finally we got product delivered at 7 PM. Now I want my money back without any deduction and you take your product from my home immediately. I don't want any demo further. Your product is kept at same place where your delivery boy left. Waiting for your reply immediately. Regards, Anuj / [protected] Their recorded reply. Dear Customer, Greetings from Croma! Thank you for writing to us, we regret for the inconvenience caused to you. Please be informed that we have forwarded your complaint to the respective team and will keep you posted regarding the same at the earliest. For any further details please call[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Contact:[protected] Email: [protected]@croma.com| Shop at: www.cromaretail.com